Product Info

12
My phone can't connect to the internet
•Make sure that Cellular Data internet service is available in your wireless
service plan.
•Check your phone's settings. Make sure Cellular Data is enabled or
Wi-Fi connected.
•Make sure that you are in a place with network coverage for cellular
data or Wi-Fi internet connection.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call
on your phone.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
•Check your subscription status with your carrier.
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a network.
Check for overloaded or unavailable network.
•Check your subscription status with your carrier.
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed Caller ID service with your carrier.
•Your caller may have concealed his name or number.
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume up/down key.
•Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•Check with your carrier to make sure that your subscription includes
this service.
•Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
BUZZ6T 3G 4047G_Safety Leaflet_US_V8_170601.indd 12 2017/6/1 14:08:40