User's Manual

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Warranty �������������������������������
Your phone is warranted against any defect or malfunctioning which
may occur in conditions of normal use during the warranty period of
twelve (12)
(1)
months from the date of purchase as shown on your
original invoice.
Batteries
(2)
and accessories sold with your phone are also warranted
against any defect which may occur during the first six (6) months(1)
from the date of purchase as shown on your original invoice.
In case of any defect of your phone which prevents you from normal
use thereof, you must immediately inform your vendor and present
your phone with your proof of purchase.
If the defect is confirmed, your phone or part thereof will be either
replaced or repaired, as appropriate. Repaired phone and accessories
are entitled to a one (1) month warranty for the same defect. Repair
or replacement may be carried out using reconditioned components
offering equivalent functionality.
This warranty covers the cost of parts and labor but excludes any
other costs.
This warranty shall not apply to defects to your phone and/or
accessory due to (without any limitation):
- Non-compliance with the instructions for use or installation, or with
technical and safety standards applicable in the geographical area
where your phone is used;
- Connection to any equipment not supplied or not recommended by
TCL Communication Ltd.;
- Modification or repair performed by individuals not authorised by
TCL Communication Ltd. or its affiliates or your vendor;
- Modification, adjustment or alteration of software or hardware
performed by individuals not authorised by TCL Communication Ltd.;
- Inclement weather, lightning, fire, humidity, infiltration of liquids
or foods, chemical products, download of files, crash, high voltage,
corrosion, oxidation…
Your phone will not be repaired in case labels or serial numbers (IMEI)
have been removed or altered.
(1)
The warranty period may vary depending on your country.
(2)
The life of a rechargeable phone battery in terms of conversation
time, standby time and total service life, will depend on the
conditions of use and network configuration. Batteries being
considered expendable supplies, the specifications state that you
should obtain optimal performance for your phone during the
first six months after purchase and for approximately 200 more
recharges.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be
liable for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited to commercial or financial loss
or damage, loss of data or loss of image to the full extent those
damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation
of indirect, incidental or consequential damages, or limitation of
the duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
Troubleshooting ������������������
Before contacting the service centre, you are advised to follow
the instructions below:
•You are advised to fully charge ( ) the battery for optimal
operation.
•Avoid storing large amounts of data in your phone as this may
affect its performance.
•You can reset by long pressing the # key and the power on/
okeyunderpoweromode. ALL User phone data: contacts,
messages and files will be lost permanently. It is strongly
advised to fully back up the phone data and profile before
doing formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
•Check the battery contacts, remove and reinstall your battery,
then turn your phone on
•Check the battery power level, charge for at least 20 minutes
•If it still does not work, please reset the phone using the power
key and the # key
My phone has not responded for several minutes
•Restart your phone by pressing and holding the key
•Remove the battery and re-insert it, then restart the phone
•If it still does not work, please reset the phone using the power
key and the # key