Product Info
11
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
• Make sure that the chip on your SIM card is not damaged.
• Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
• Make sure that you have dialed a valid number and have touched the
call icon on your phone.
• For international calls, check the country and area codes.
• Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
• Check your subscription status with your carrier.
• Make sure that you have not barred outgoing calls.
• Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
• Make sure that your phone is switched on and connected to a network.
• Check for overloaded or unavailable network.
• Check your subscription status with your carrier.
• Make sure that you have not forwarded incoming calls.
• Make sure that you have not barred certain calls.
• Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed Caller ID service with your carrier.
• Your caller may have concealed his name or number.
I can't find my contacts
• Make sure that your SIM card is not broken.
• Make sure that your SIM card is inserted properly.
• Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
• Adjust the volume during a call by pressing the Volume up/down key.
• Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector or speaker on your phone
is clean.
I can't use the features described in the manual
• Check with your carrier to make sure that your subscription includes
this service.
• Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an
international number.
I can't add a contact
• Make sure that your SIM card contact list are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
• Contact your network carrier to check service availability.
• Set up your voicemail with your carrier, so that your caller can leave
a message.
Mickey6T VZW_5049S PSI_US_EN_20170605_final.indd 11 6/6/2017 9:31:21 AM