Product Info

11
Try connecting at a later time or another location.
Invalid SIM card
Make sure that the SIM card has been correctly inserted (see "Inserting
or removing the SIM card").
Make sure that the chip on your SIM card is not damaged.
Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
Make sure that you have dialed a valid number and have touched the
call icon on your phone.
For international calls, check the country and area codes.
Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
Check your subscription status with your carrier.
Make sure that you have not barred outgoing calls.
Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
Make sure that your phone is switched on and connected to a network.
Check for overloaded or unavailable network.
Check your subscription status with your carrier.
Make sure that you have not forwarded incoming calls.
Make sure that you have not barred certain calls.
Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
Check that you have subscribed Caller ID service with your carrier.
Your caller may have concealed his name or number.
I can't find my contacts
Make sure that your SIM card is not broken.
Make sure that your SIM card is inserted properly.
Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
Adjust the volume during a call by pressing the Volume up/down key.
Check the network strength. Move to a location with stronger signal
strength.
Make sure that the receiver, connector or speaker on your phone
is clean.
I can't use the features described in the manual
Check with your carrier to make sure that your subscription includes
this service.
Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
Make sure that you have correctly recorded the number in your file.
Make sure that you have selected the country code when calling an
international number.
I can't add a contact
Make sure that your SIM card contact list are not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
Contact your network carrier to check service availability.
Set up your voicemail with your carrier, so that your caller can leave
a message.
Mickey6T VZW_5049S PSI_US_EN_20170605_final.indd 11 6/6/2017 9:31:21 AM