Product Info

14
I can't send and receive MMS
•Check your phone memory as it might be full.
•Contact your network carrier to check service availability and MMS
parameters.
•Verify the server center number or your MMS profile with your carrier.
•The server center may be swamped. Try again later.
SIM card PIN locked
•Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•Check that your USB driver is installed properly.
•Check that you have marked the USB debugging checkbox.
•Make sure that you’re using the right cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your download.
• Select the microSD card as the location to store downloaded files.
•Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 210 minutes).
•After a partial charge, the battery level indicator may not be exact. Wait for
at least 20 minutes after removing the charger to obtain an exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or increase their
auto-check interval.
•Exit background-running applications if they are not being used for extended
periods of time.
•Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•This heating is a normal consequence of the CPU handling excessive data.
Ending the above actions will make your phone return to normal temperature.
After Factory data reset is performed, I can't use my phone without
entering Google account credentials
•After reset is performed, you must enter the original Google account
credentials that were used on this phone.
•If you don’t remember your Google account credentials, complete Google
account recovery procedures.
•If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as warranty case.
The phone doesn't ring when a call or message arrives
•Make sure that Do Not Disturb mode (go to Settings > Sound &
notification > Do Not Disturb) is not activated.
•Press the Volume up/down key to adjust volume.
I forget some passwords/codes/keys on phone
•Perform Factory data reset.
•If you still cannot access your phone, apply to the authorized repair center, but
remember that it will not be regarded as warranty case.