Product Info

13
• Make sure that the internet access service of your SIM card is available.
•Check your phone's internet connection settings.
•Make sure that you are in a place with network coverage.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted (see "Inserting or
removing the SIM card").
• Make sure that the chip on your SIM card is not damaged or scratched.
•Make sure that the service of your SIM card is available.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network is not
overloaded or unavailable.
•Check your subscription status with your carrier (credit, SIM card valid, etc.).
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a network (check
for overloaded or unavailable network).
•Check your subscription status with your carrier (credit, SIM card valid, etc.).
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
• Check that you have subscribed to this service with your carrier.
•Your caller has concealed his/her name or number.
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume up/
down ke y.
•Check the network strength.
• Make sure that the receiver, connector or speaker on your phone is clean.
I can't use the features described in the manual
•Check with your carrier to make sure that your subscription includes this
service.
•Make sure that this feature doesn't require an Alcatel accessory.
When I select a number from my contacts, the number can't be
dialed
• Make sure that you have correctly recorded the number in your file.
• Make sure that you have selected the country code when calling an international
number.
I can't add a contact
•Make sure that your SIM card contacts are not full; delete some files or save
the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network carrier to check service availability.
I can't access my voicemail
•Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.