Product Info

12
Troubleshooting������������������������
Before contacting the service center, you are advised to follow the instructions
below:
•You are advised to fully charge the battery for optimal operation.
•Avoid storing large amounts of data on your phone as this may affect its
performance.
•Update your phone's software via the Updates application. Or you can
touch Settings > About phone > System updates to update software.
•Reset your phone via Factory data reset. You can touch Settings
> Backup & reset > Factory data reset, and then touch RESET
PHONE. Another method is to hold down the Power key and the Volume
up key at the same time when your phone is powered off. All your phone
data will be lost permanently. It is strongly advised to fully back up your phone
data before formatting.
and carry out the following checks:
My phone can't be switched on or is frozen
•When the phone can't be switched on, charge for at least 20 minutes to
ensure the minimum battery power needed, then try to switch on again.
•When the phone falls into a loop during power on animation and the user
interface can't be accessed, press and hold the Volume down key to enter
Safety mode. This eliminates any abnormal OS booting issues caused by third
party applications.
•If neither method is effective, reset the phone using the Power key and
the Volume up key (holding both together) or update software via the
Updates application.
My phone has not responded for several minutes
•Restart your phone by pressing and holding the Power key.
•If it still doesn't work, use Factory data reset to reset the phone or use the
Updates application to update software.
My phone turns off by itself
•Check that your screen is locked when you are not using your phone, and
make sure that the Power key is not accidentally pressed while the screen
is unlocked.
•Check the battery charge level.
•If it still doesn't work, use Factory data reset to reset the phone or the
Updates application to update software.
My phone can't charge properly
•Make sure that you are using the Alcatel charger that comes with the phone.
•Make sure that your battery is not completely discharged; if the battery power
has been empty for a long time, it may take around 20 minutes to display the
battery charger indicator on the screen.
•Make sure that charging is carried out under normal conditions (0°C (32°F)
to 40°C (104°F)).
•When abroad, check that the voltage input is compatible.
My phone can't connect to a network or "No service" is displayed
•Try connecting in another location.
•Verify the network coverage with your carrier.
•Check with your carrier that your SIM card is valid.
•Try connecting at a later time if the network is overloaded.
My phone can't connect to the internet
•Check that the IMEI number (press *#06#) is the same as the one printed
on your warranty card or box.