Product Info

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There are no express warranties, whether written, oral or implied, other than this printed limited warranty or the mandatory warranty provided by your jurisdiction.
In no event shall TCL Communication Ltd. or any of its affiliates be liable for incidental or consequential damages of any nature whatsoever, including but not limited
to commercial loss, to the full extent those damages can be disclaimed by law. Some states do not allow the exclusion or limitation of incidental or consequential
damages, or limitation of the duration of implied warranties, so the preceding limitations or exclusions may not apply to you.
How to obtain Support: In the United States please call, [phone] or go to www.alcatelonetouch.us for technical support. In Canada, please call, [phone]
or go to www.alcatelonetouch.ca for technical support. We have placed many self-help tools that may help you to isolate the problem and eliminate the need to
send your wireless device in for service. In the case that your wireless device is no longer covered by this limited warranty due to time or condition, you may utilize
our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty: Create a user profile (alcatel.finetw.com) and then create an RMA for the defective device. Ship
the device with a copy of the original proof of purchase (e.g. original copy of the dated bill of sale, invoice) with the owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone number, and email address with a complete problem description. Only ship the device. Do not ship the SIM card,
memory cards, or any other accessories such as the power adapter. You must properly package and ship the wireless device to the repair center. TCL Communication
Ltd. is not responsible for devices that do not arrive at the service center or are damaged in transit. Insurance is recommended with proof of delivery. Upon receipt,
the service center will verify the warranty conditions, repair, and return your device to the address provided in the RMA. Check the warranty repair status by going
online with the RMA number on web portal.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
•Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-recycling-program, or
•Call Alcatel US Customer Support at 1-855-368-0829.