User's Manual

70
Troubleshooting ..........
Before contacting the service centre, you
are advised to follow the instructions below:
•
You are advised to fully charge ( ) the
battery for optimal operation.
•
Avoid storing large amounts of data in your
phone as this may affect its performance.
•
Use User Data Format and the Mobile
Upgrade tool to perform phone formatting
or software upgrading. ALL User phone
data: contacts, photos, messages and files
will be lost permanently.
and carry out the following checks:
My phone is frozen or can't switch on
•
Check the battery contacts, remove and
reinstall your battery, then turn your phone
on
•
Check the battery power level, charge for
at least 20 minutes
•
If it still does not work, please use User
Data Format to reset the phone or Mobile
Upgrade to upgrade software
My phone has not responded for several
minutes
•
Restart your phone by pressing and holding
the key
•
Remove the battery and re-insert it, then
restart the phone