User's Manual

13
Troubleshooting
Before contacting the service center, you are advised to follow
the instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your tablet as this may
affect its performance.
• Use Factory data reset and the upgrade tool to perform tablet
formatting or software upgrading. All user tablet data: contacts,
photos, files, and downloaded apps will be lost permanently. You
are strongly advised to fully back up the tablet data and profile
before doing formatting and upgrading.
My tablet cannot be switched on or is frozen
• When the tablet cannot be switched on, charge for at least 20
minutes to ensure the minimum battery power needed, and then
try to switch on again.
My tablet has not responded for several minutes
• Press the Power key for 10s to shut down your tablet. Then start
your tablet again after 2 minutes.
My tablet turns off by itself
• Check that your screen is locked when you are not using your
tablet, and make sure the Power key is not mis-contacted due to
unlocked screen.
• Check the battery charge level.
My tablet cannot charge properly
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around 20
minutes to display the battery charger indicator on the screen.
• Make sure charging is carried out under normal conditions (0°C to
+40°C).
• When abroad, check that the voltage input is compatible.
I am unable to download new files
• Make sure there is sufficient tablet memory for your download.
The tablet cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your tablet is visible to
other users.
• Make sure that the target device is within Bluetooth detection
range of your tablet.