User Manual

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if the battery power is empty for a long time, it may take
around 20 minutes to display the battery charger indicator
on the screen.
• Make sure charging is carried out under normal conditions
(0°C to +40°C).
• When abroad, check that the voltage input is compatible.
My device cannot connect to a network or “No service” is
displayed
• Try connecting in another location.
• Verify the network coverage with your operator.
• Check with your operator that your SIM card is valid.
• Try selecting the available network(s) manually
• Try connecting at a later time if the network is overloaded.
My device cannot connect to the Internet
• Make sure that the internet access service of your SIM card
is available.
• Check your device’s Internet connecting settings.
• Make sure you are in a place with network coverage.
• Try connecting at a later time or another location.
Invalid SIM card
• Make sure the SIM card has been correctly inserted (see
“1.2.1 Set -up”).
• Make sure the chip on your SIM card is not damaged or
scratched.
• Make sure the service of your SIM card is available.
I cannot find my contacts
• Make sure your SIM card is not broken.
• Make sure your SIM card is inserted properly.
• Import all contacts stored in SIM card to device.
I am unable to use the features described in the manual
• Check with your operator to make sure that your
subscription includes this service.
I am unable to add a contact in my contacts
• Make sure that your SIM card contacts are not full; delete
some files or save the files in the device contacts (i.e. your
professional or personal directories).
SIM card PIN locked
• Contact your network operator to obtain the PUK code
(Personal Unblocking Key).
I am unable to connect my device to my computer
• Install ALCATEL ONETOUCH Center.
• Check that your USB driver is installed properly.
• Open the Notification panel to check if the Android
Manager Agent has been activated.
• Check that you have marked the checkbox of USB
debugging.
• To access this function, touch Settings\About device,
then touch Build number for 7 times. Now you may touch
Settings\Development\USB debugging.
• Check that your computer meets the requirements for
ALCATEL ONE TOUCH Center Installation.
• Make sure that you’re using the right cable from the box.
I am unable to download new files
• Make sure there is sufficient device memory for your
download.
• Check your subscription status with your operator.
The device cannot be detected by others via Bluetooth
• Make sure that Bluetooth is turned on and your device is
visible to other users (see “6.3 Connecting to Bluetooth
devices”).
• Make sure that the two devices are within Bluetooth’s
detection range.
How to make your battery last longer
• Make sure you follow the complete charge time (minimum
2.5 hours).
• After a partial charge, the battery level indicator may not
be exact. Wait for at least 20 minutes after removing the
charger to obtain an exact indication.