User's Manual

I can't access my voicemail

• Make sure your operator’s voicemail number is correctly entered

in "Voicemail number".

• Try later if the network is busy.

I am unable to send and receive MMS

• Check your phone memory availability as it might be full.

• Contact your network operator to check service availability and

check MMS parameters.

• Verify the server centre number or your MMS profile with your

operator.

• The server centre may be swamped, try again later.

SIM card is PIN locked

• Contact your network operator to obtain the PUK code (Personal

Unblocking Key).

I am unable to connect my phone to my computer

• Install Smart Suite.

• Check that your USB driver is installed properly.

• Open the Notification panel to check if the Smart Suite Agent has

been activated.

• Check that you have marked the checkbox for USB debugging.

• Check that your computer meets the requirements for Smart

Suite Installation.

• Make sure that you’re using the right cable from the box.

I am unable to download new files

• Make sure there is sufficient phone memory for your download.

• Select the microSD card as the location to store downloaded files.

• Check your subscription status with your operator.

The phone can't be detected by others via Bluetooth

• Make sure that Bluetooth is turned on and your phone is visible

to other users.

• Make sure that the two phones are within Bluetooth’s detection range.

How to make your battery last longer

• Make sure you follow the complete charge time (minimum

2.5 hours).

• After a partial charge, the battery level indicator may not be exact.

Wait for at least 20 minutes after removing the charger to obtain

an exact indication.

• Adjust the brightness of screen as appropriate

• Extend the email auto-check interval for as long as possible.