User's Manual

67
Question: Forgot PIN / Unknown PIN Unblocking Key (PUK) / SIM card is locked.
Answer: Contact Customer Service.
Question: SIM card is not recognized.
Answer 1: Check whether the SIMcard is properly installed. For details, see Insert a SIM Card.
Answer 2: Check theSIMcard for damage.
Answer 3: Check the SIMcard IC chip for scratches/corrosion.
Answer 4: Dirty SIMcard (particularly IC chip) may prevent recognition. Clean gently with a soft cloth.
Answer 5: Contact Customer Service.
Question: Unsure if logged on as an Administrator.
Answer 1
 Move the pointer into the upper-right or lower-right corner and then click or tap >
: For Windows 8, follow these steps to check.
Control
Panel. Click Change your account type in User Accounts, and then check that the type of
account currently logged on to is "Administrator".
Answer 2
 Click
: For Windows 7, check by following these steps.
Start menu>Control Panel>User Account and Family Safety>User Account
Question: "Out of service area" indication appears when outside USA.
, and
then check that the type of account currently logged on to is "Administrator".
Answer: Power off and restart the device.
Question: How do I return the mobile broadband device to the default settings (reset)?
Answer 1: Use the device Reset key.
Answer 2: Use the Web UI to reset the device..
Question: An old device number appears on the Web UI.
Answer: The Web UI may display an old device number depending on subscription terms or
cancellation method.
Question: The mobile broadband device operation is unstable.
Answer 1: Avoid extremely high/low temperatures, high humidity, direct sunlight, dusty areas, etc.
Read "Safety Precautions" for use in a proper environment.
Answer 2
: Avoid invalid software. Operation is unguaranteed for Internet connection, etc., using
other-party software.
Question: The connection suddenly failed.