User's Manual

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Appendix
The following topics cover items such as troubleshooting, device specifications, applicable warranty and
service information, customer service contacts, and applicable trademark and copyright notices.
Troubleshooting
Check the questions and answers below for troubleshooting solutions for common device issues.
Check Here First
Question: Unable to connect via Wi-Fi (WLAN)
Answer 1: Check whether the mobile broadband device is properly connected to the computer or
other external device.
Answer 2: If OPEN WEP is the security method being used, check whether the correct WEP key is
entered. If the WEP key is unknown, see to reset the WEP key and reconnect the device.
Answer 3: Check whether the correct WPA key is set. If the WPA key is unknown, see to reset the
mobile broadband device or see the WLAN Initialization Sticker to reset the WPA key, and then
reconnect the device. WPA/WPA2 security may not be supported depending on the Wi-Fi device. See
the Wi-Fi device user guide for information.
Question: Internet connection fails.
Answer 1: Make sure that you are within the service area.
Answer 2: If signal reception is poor, move to where signal reception is good and then reconnect.
Answer 3: The access point might be busy depending on the time of day. Wait a little and then
reconnect.
Answer 4: Activate the Web UI and make sure that network settings are correct.
Question: Transmission fails quickly.
Answer 1: Make sure that the mobile broadband device is properly connected to PC or other device
via Wi-Fi. .
Answer 2: Signal reception might be poor. Check transmission where signal reception is good.
Answer 3: Restart the mobile broadband device.
Question: Transmissions are slow.
Answer 1: Signal reception might be poor. Check transmission where signal reception is good.
Answer 2: Connection might be poor. Try again after a while.