User's Manual

32 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 33
related in any way to or arising out of in any way
our Services or the Agreement, including, but
not limited to, coverage, Devices, billing services
and practices, policies, contract practices
(including enforceability), service claims,
privacy, or advertising, even if the claim arises
after Services have terminated. Disputes also
include, but are not limited to, claims that: (a)
you or an authorized or unauthorized user of the
Services or Devices bring against our employees,
agents, affiliates, or other representatives; (b)
you bring against a third party, such as a retailer
or equipment manufacturer, that are based on,
relate to, or arise out of in any way our Services or
the Agreement; or (c) that Boost brings against
you. Disputes also include, but are not limited
to, (i) claims in any way related to or arising
out of any aspect of the relationship between
you and Boost, whether based in contract, tort,
statute, fraud, misrepresentation, advertising
claims or any other legal theory; (ii) claims
that arose before this Agreement or out of a
prior Agreement with Boost; (iii) claims that are
subject to on-going litigation where you are not
a party or class member; and/or (iv) claims that
arise after the termination of this Agreement.
Dispute Notice and Dispute Resolution
Period
Before initiating an arbitration or a small claims
matter, you and Boost each agree to first provide
to the other a written notice (“Notice of Dispute”),
which shall contain: (a) a written description
of the problem and relevant documents and
supporting information; and (b) a statement of
the specific relief sought. A Notice of Dispute
to Boost should be sent to: General Counsel;
Arbitration Office; 12502 Sunrise Valley Drive,
Mailstop VARESA0202-2C682; Reston, Virginia
20191 . Boost will provide a Notice of Dispute
to you in accordance with the “Providing
Notice To Each Other Under The Agreement”
section of this Agreement. Boost will assign
a representative to work with you and try to