User's Manual

26 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 27
Your Privacy
Our Privacy Policy is available at boostmobile.com/
privacy. This policy may change from time to time,
so review it with regularity and care.
Call Monitoring: To ensure the quality of our Services
and for other lawful purposes, we may monitor or
record calls you make to us or we make to you (for
example, your conversations with our customer
service or sales departments).
Authentication and Contact: You (the account
holder) may password protect your account
information by establishing a personal
identification number (“PIN”). You may also set a
backup security question and answer in the event
you forget your PIN. You agree to protect your PIN,
passwords, and other account access credentials
like your backup security question from loss or
disclosure. You further agree that Boost may, in our
sole discretion, treat any person who presents your
credentials that we deem sufficient for account
access as you or an authorized user on the
account for disclosure of information or changes
in Service. You agree that we may contact you
for Service-related reasons through the contact
information that you provide, through the Services
or Devices to which you subscribe, or through
other available means, including text message,
email, fax, recorded message, mobile, residential
or business tablet, or mail.
CPNI: As we provide telecommunications products
and Services to you (the account holder), we
develop information about the quantity, technical
configuration, type, location, and destination of
telecommunications products and Services you
use, as well as some other information found on your
bill (“CPNI”). Under federal law, you have the right,
and we have a duty, to protect the confidentiality of
your CPNI. For example, we implement safeguards
that are designed to protect your CPNI, including
authentication procedures when you contact
us. For some accounts with a dedicated Boost
representative, we may rely on contacting your