User's Manual

24 General Terms and Conditions of Service effective 7-1-13
amounts. We will provide you notice of any changes
to Surcharges in a manner consistent with this
Agreement (see “Providing Notice To Each Other
Under The Agreement” section). However, because
some Surcharges are based on amounts set by the
government or based on government formulas,
it will not always be possible to provide advance
notice of new Surcharges or changes in the amount
of existing Surcharges. Information on Surcharges
is provided during the sales transaction and is
available on our website.
Disputing Charges
Any dispute to a charge that we assess you must
be made in writing within 60 days of the date we
deduct the charge from your account balance. You
accept all charges not properly disputed within the
above time period.
About Account Balances
To keep your account active and avoid service
interruptions, you must either maintain a positive
account balance at all times or pay any applicable
subscription charges (depending on your service
plan). Account balances are not transferable,
redeemable for cash, or refundable; that is, once
you make payment on your account, you are
provided a credit on your account that can only be
used to pay for our Services during the effective
period, which varies depending on your service
plan. Positive account balances are forfeited if they
are not used within the effective period specified
in your service plan (if you properly replenish your
account balance during the effective period,
the effective period restarts). If you do not use
your account balance during the effective period,
your account balance will expire and you will
not be entitled to a refund or service credit. Your
Service will be interrupted if you fail to maintain a
positive account balance or timely pay applicable