User's Manual

16 General Terms and Conditions of Service effective 7-1-13
effective 7-1-13 General Terms and Conditions of Service 17
Porting/Transferring Phone Numbers
We don’t guarantee that number transfers to or
from us will be successful. If you authorize another
carrier to transfer a number away from us, then that
is considered a request by you to us to terminate all
of the Services associated with that number.
Coverage; Where Your Device
Will Work; Service Speeds
Our coverage maps are available at our authorized
retail locations or boostmobile.com. The specific
network coverage you get will depend on the radio
transmissions your Device can pick up and Services
you’ve chosen. Our coverage maps provide high
level estimates of our coverage areas when using
Services outdoors under optimal conditions.
Coverage isn’t available everywhere. Coverage
and Service speeds are not guaranteed. Coverage
is subject to change without notice. Service speeds
may depend on the Service purchased. Actual
speeds will vary. Estimating wireless coverage,
signal strength, and Service speed is not an exact
science. There are gaps in coverage within our
estimated coverage areas that—along with other
factors both within and beyond our control (for
example, network problems, network or Internet
congestion, software, signal strength, your
Device, structures, buildings, weather, geography,
topography, server speeds of the websites you
access, actions of third parties, etc.) —may result in
dropped and blocked connections, slower Service
speeds, or otherwise impact the quality of Service.
Services that rely on location information, such as
E911 and GPS navigation, depend on your Device’s
ability to acquire satellite signals (typically not
available indoors) and network coverage. While
your Device is receiving a software update, you
may be unable to use your Device in any manner
until the software update is complete.