User's Manual

been removed or altered.
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory warranty
provided by your country or jurisdiction.
In no event shall TCT Mobile Limited or any of its affiliates be liable
for indirect, incidental or consequential damages of any nature
whatsoever, including but not limited commercial or financial loss or
damage, loss of data or loss of image to the full extent those
damages can be disclaimed by law.
Some countries/states do not allow the exclusion or limitation of
indirect, incidental or consequential damages, or limitation of the
duration of implied warranties, so the preceding limitations or
exclusions may not apply to you.
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Troubleshooting
Before contacting the service centre, you are advised to follow the
instructions below:
• You are advised to fully charge the battery for optimal operation.
• Avoid storing large amounts of data in your phone as this may
affect its performance.
My phone cannot switch on
• Check the battery contacts, remove and reinstall your battery, then
turn your phone on
• Check the battery power level, charge for at least 20 minutes
My phone is frozen or has not responded for several minutes
• Restart your phone by pressing and holding the power key
• Remove the battery and re-insert it, then restart the phone
My phone turns off by itself
• Make sure power off key is not mis-contacted
• Check the battery charge level
My phone cannot charge properly
• Make sure you are using an ALCATEL ONE TOUCH battery and
the charger from the box
• Clean the battery contact if it’s dirty.
• Make sure your battery is inserted properly before plugging in the
charger.
• Make sure that your battery is not completely discharged; if the
battery power is empty for a long time, it may take around
20 minutes to display the battery charger indicator on the screen
• Make sure charging is carried out under normal conditions
(0°C to +40°C)
• When abroad, check that the voltage input is compatible
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