User's Guide

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• Removal or altering of the wireless device’s
event labels or serial numbers (IMEI);
• Damage from exposure to water or other
liquids, moisture, humidity, excessive
temperatures or extreme environmental
conditions, sand, excess dust and any
condition outside the operating guidelines;
• Rooted devices;
• Damage as result of physical abuse
regardless of cause.
There are no express warranties, whether written,
oral or implied, other than this printed limited
warranty or the mandatory warranty provided
by your jurisdiction. In no event shall TCL
Communications Ltd. or any of its affiliates be
liable for incidental or consequential damages
of any nature whatsoever, including but not
limited to commercial loss, to the full extent
those damages can be disclaimed by law. Some
states do not allow the exclusion or limitation
of incidental or consequential damages, or
limitation of the duration of implied warranties,
so the preceding limitations or exclusions may
not apply to you.
How to obtain Support: Contact the customer
care center by calling (855-368-0829) or going to
(http://www.alcatelonetouch.us). We have placed
many self-help tools that may help you to isolate
the problem and eliminate the need to send your
wireless device in for service. In the case that
your wireless device is no longer covered by this
limited warranty due to time or condition, you may
utilize our out of warranty repair options.
How to obtain Hardware Service within the terms
of this warranty: Create a user profile (alcatel.
finetw.com) and then create an RMA for the
defective device. Ship the device with a copy
of the original proof of purchase (e.g. original
copy of the dated bill of sale, invoice) with the
owner’s return address (No PO Boxes accepted),
wireless carrier’s name, alternate daytime phone
number, and email address with a complete
problem description. Only ship the device. Do
not ship the SIM card, memory cards, or any
other accessories such as the power adapter.
You must properly package and ship the wireless
device to the repair center. TCL Communications
Ltd. is not responsible for devices that do not
arrive at the service center or are damaged in
transit. Insurance is recommended with proof