Product Info
13
I can't access my voicemail
•Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network carrier to check service availability and MMS
parameters.
•Verify the server center number or your MMS profile with your carrier.
•The server center may be swamped. Try again later.
•Start a new Messaging string. You messaging string may have reached
its limit.
SIM card PIN locked
•Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•Check to make sure the USB port is not broken. If it’s not working, try
another USB port on your computer.
•Make sure USB drivers are properly installed.
•If you are using a Windows computer, make sure it supports MTP mode.
If you are using a Mac, make sure to install Android File Transfer from
www.android.com/filetransfer/.
•Make sure that you’re using the correct cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 135
minutes).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or increase
their auto-check interval.
•Exit background-running applications if they are not being used for
extended periods of time.
•Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to normal
temperature.