Product Info

13
I can't access my voicemail
•Make sure that your carrier’s voicemail number is correctly entered in
"Voicemail number".
•Try later if the network is busy.
I can't send and receive MMS
•Check your phone storage as it might be full.
•Contact your network carrier to check service availability and MMS
parameters.
•Verify the server center number or your MMS profile with your carrier.
•The server center may be swamped. Try again later.
•Start a new Messaging string. You messaging string may have reached
its limit.
SIM card PIN locked
•Contact your network carrier to obtain the PUK (Personal Unblocking
Key) code.
I can't connect my phone to my computer
•Check to make sure the USB port is not broken. If it’s not working, try
another USB port on your computer.
•Make sure USB drivers are properly installed.
•If you are using a Windows computer, make sure it supports MTP mode.
If you are using a Mac, make sure to install Android File Transfer from
www.android.com/filetransfer/.
•Make sure that you’re using the correct cable from the box.
I can't download new files
•Make sure that there is sufficient phone storage space for your
download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible to
other users.
• Make sure that the two phones are within Bluetooth’s detection range.
The battery drains too fast
•Make sure that you follow the complete charge time (minimum 135
minutes).
•After a partial charge, the battery level indicator may not be exact.
Wait for at least 20 minutes after removing the charger to obtain an
exact indication.
•Adjust the brightness of screen as appropriate.
•Extend the email auto-check interval for as long as possible.
•Update news and weather information on manual demand, or increase
their auto-check interval.
•Exit background-running applications if they are not being used for
extended periods of time.
•Turn off Bluetooth, Wi-Fi, or GPS when not in use.
The phone becomes warm following prolonged calls, game playing,
internet surfing or running other complex applications
•This heating is a normal consequence of the CPU handling excessive
data. Ending the above actions will make your phone return to normal
temperature.