Product Info
12
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume key.
•Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your carrier to make sure that your subscription includes
this service.
•Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contact list is not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network carrier to check service availability.
•Set up your voicemail with your carrier, so that your caller can leave
a message.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted.
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call
on your phone.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
•Check your subscription status with your carrier.
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a network.
Check for overloaded or unavailable network.
•Check your subscription status with your carrier.
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed Caller ID service with your carrier.
•Your caller may have concealed his name or number.