Product Info

12
I can't find my contacts
•Make sure that your SIM card is not broken.
•Make sure that your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•Adjust the volume during a call by pressing the Volume key.
•Check the network strength. Move to a location with stronger signal
strength.
• Make sure that the receiver, connector and speaker on your phone is clean.
I can't use the features described in the manual
•Check with your carrier to make sure that your subscription includes
this service.
•Make sure that this feature doesn't require any additional accessory.
When I select a number from my contacts, the number can't be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country code when calling an
international number.
I can't add a contact
•Make sure that your SIM card contact list is not full; delete some files
or save the files to the phone.
My callers can't leave messages on my voicemail
•Contact your network carrier to check service availability.
•Set up your voicemail with your carrier, so that your caller can leave
a message.
•Try connecting at a later time or another location.
Invalid SIM card
•Make sure that the SIM card has been correctly inserted.
•Make sure that the chip on your SIM card is not damaged.
•Make sure that the service of your SIM card matches the network
you’re on.
My phone can't make outgoing calls
•Make sure that you have dialed a valid number and have touched Call
on your phone.
•For international calls, check the country and area codes.
•Make sure that your phone is connected to a network, and the network
is not overloaded or unavailable.
•Check your subscription status with your carrier.
•Make sure that you have not barred outgoing calls.
•Make sure that your phone is not in airplane mode.
My phone can't receive incoming calls
•Make sure that your phone is switched on and connected to a network.
Check for overloaded or unavailable network.
•Check your subscription status with your carrier.
•Make sure that you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in airplane mode.
The caller’s name/number doesn't appear when a call is received
•Check that you have subscribed Caller ID service with your carrier.
•Your caller may have concealed his name or number.