Product Info
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On our website, you will find our FAQ (Frequently Asked Questions) section. You can also contact us by email to ask any questions you may have.
Your phone is a transceiver that operates on GSM in quad-band (850/900/1800/1900 MHz), UMTS in quad-band (850/1700/1900/2100 MHz), or
LTE in B1/2/3/4/5/7/12/13/17/25/26/66.
Protection against theft
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Your phone is identified by an IMEI (phone serial number) shown on the packaging label and in the phone’s memory. We recommend that you note the
number the first time you use your phone by entering * # 0 6 # and keep it in a safe place. It may be requested by the police or your carrier if your phone
is stolen. This number allows your phone to be blocked preventing a third person from using it, even with a different SIM card.
Disclaimer
There may be certain differences between the user manual description and the phone’s operation, depending on the software release of your phone
or specific carrier services.
TCL Communication Ltd. shall not be held legally responsible for such differences, if any, nor for their potential consequences, which responsibility shall
be borne by the carrier exclusively.
Warranty
For Warranty information and support, please visit http://www.alcatelonetouch.us/product-support. You can also call Alcatel [US] Customer Support at
1-855-368-0829 to request a hard copy of the warranty.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please Visit Alcatel Electronic Recycling Program website at http://www.alcatelonetouch.us/electronic-
recycling-program
Battery Recycling (USA & Canada):
Alcatel partners with Call2Recycle
®
to offer a safe and convenient battery recycling program.
For more information on our Battery Recycling Program, please visit the USA and Canada website at www.alcatelonetouch.us/battery-recycling and
www.alcatelonetouch.ca/battery-recycling
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Contact your network carrier to check service availability.