User's Manual

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Invalid SIM card
•Make sure the SIM card has been correctly inserted (see
"Inserting or removing the SIM card").
•Make sure the chip on your SIM card is not damaged or scratched.
•Make sure the service of your SIM card is available.
Unable to make outgoing calls
•Make sure you have dialed a valid number and have touched
Call.
•For international calls, check the country and area codes.
•Make sure your phone is connected to a network, and the
network is not overloaded or unavailable.
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not barred outgoing calls.
•Make sure that your phone is not in Airplane mode.
Unable to receive incoming calls
•Make sure your phone is switched on and connected to a
network (check for overloaded or unavailable network).
•Check your subscription status with your carrier (credit, SIM
card valid, etc.).
•Make sure you have not forwarded incoming calls.
•Make sure that you have not barred certain calls.
•Make sure that your phone is not in Airplane mode.
The caller’s name/number does not appear when a call is
received
•Check that you have subscribed to this service with your carrier.
•Your caller has concealed his/her name or number.
I can't find my contacts
•Make sure your SIM card is not broken.
•Make sure your SIM card is inserted properly.
•Import all contacts stored in SIM card to phone.
The sound quality of the calls is poor
•You can adjust the volume during a call by pressing the Volume
Up/Down key.
•Check the network strength .
•Make sure that the receiver, connector or speaker on your phone is
clean.
I am unable to use the features described in the manual
•Check with your carrier to make sure that your subscription
includes this service.
•Make sure this feature does not require an Alcatel accessory.
When I select a number from my contacts, the number can't
be dialed
•Make sure that you have correctly recorded the number in your file.
•Make sure that you have selected the country prefix when calling
a foreign country.
I am unable to add a contact in my contacts
•Make sure that your SIM card contacts are not full; delete some
files or save the files in the phone contacts (i.e. your professional
or personal directories).
My callers are unable to leave messages on my voicemail
•Contact your network carrier to check service availability.
I can't access my voicemail
•Make sure your carrier’s voicemail number is correctly entered
in "Voicemail number".
•Try later if the network is busy.
I am unable to send and receive MMS
•Check your phone memory availability as it might be full.
•Contact your network carrier to check service availability and
check MMS parameters.
•Verify the server center number or your MMS profile with
your carrier.
•The server center may be swamped, try again later.
SIM card PIN locked
•Contact your network carrier to obtain the PUK code (Personal
Unblocking Key).
I am unable to connect my phone to my computer
•Install Smart Suite on your computer.
•Check that your USB driver is installed properly.
•Open the Notification panel to check if the Smart Suite Agent
has been activated.
•Check that your computer meets the requirements for Smart
Suite installation.
•Make sure that you’re using the right cable from the box.
I am unable to download new files
•Make sure there is sufficient phone memory for your download.
•Select the microSD card as the location to store downloaded files.
•Check your subscription status with your carrier.
The phone can't be detected by others via Bluetooth
•Make sure that Bluetooth is turned on and your phone is visible
to other users.