User's Manual

13 14
Warranty ................................
TCL Communication Ltd. warrants to the original retail purchaser
of this wireless device that should this product or part thereof
during normal consumer usage and condition be proven to be
defective in material or workmanship that results in product failure
within the first twelve (12) months from the date of purchase as
shown on your original sales receipt from an authorized sales
agent. Such defect(s) will be repaired or replaced (with new or
rebuilt parts) at the company’s option without charge for parts or
labor directly related to the defect(s).
Batteries, power adapters, and other accessories sold as in box
items are also warranted against defects and workmanship that
results in product failure within the first six (6) months period from
the date of purchase as shown on your original sales receipt. Such
defect(s) will be repaired or replaced (with new or rebuilt parts) at
the company’s option without charge for parts or labor directly
related to the defect(s).
The limited warranty for your wireless device will be voided if any
of the following conditions occur:
•Non-compliance with the instructions for use or installation,
or with technical and safety standards applicable in the
geographical area where your phone is used;
•Connection to any equipment not supplied or not recommended
by TCL Communication Ltd.;
•Modification or repair performed by individuals not authorized
by TCL Communication Ltd. or its affiliates;
•Changes to the device operating system by the user or third
party applications;
•Acts of god such as inclement weather, lightning, power surges,
fire, humidity, infiltration of liquids or foods, chemical products,
download of files, crash, high voltage, corrosion, oxidation;
•Removal or altering of the wireless device’s event labels or serial
numbers (IMEI);
•Damage from exposure to water or other liquids, moisture,
humidity, excessive temperatures or extreme environmental
conditions, sand, excess dust and any condition outside the
operating guidelines;
•Rooted devices
•Damage as result of physical abuse regardless of cause
There are no express warranties, whether written, oral or implied,
other than this printed limited warranty or the mandatory
warranty provided by your jurisdiction. In no event shall TCL
Communication Ltd. or any of its affiliates be liable for incidental
or consequential damages of any nature whatsoever, including but
not limited to commercial loss, to the full extent those damages
can be disclaimed by law. Some states do not allow the exclusion
or limitation of incidental or consequential damages, or limitation
of the duration of implied warranties, so the preceding limitations
or exclusions may not apply to you.
How to obtain Support: Contact the customer care center by
calling 855-368-0829 or going to (www.alcatelonetouch.ca). We
have placed many self-help tools that may help you to isolate the
problem and eliminate the need to send your wireless device in for
service. In the case that your wireless device is no longer covered
by this limited warranty due to time or condition, you may utilize
our out of warranty repair options.
How to obtain Hardware Service within the terms of this warranty:
Create a user profile (alcatel.finetw.com) and then create an
RMA for the defective device. Ship the device with a copy of
the original proof of purchase (e.g. original copy of the dated
bill of sale, invoice) with the owner’s return address (No PO
Boxes accepted), wireless carrier’s name, alternate daytime phone
number, and email address with a complete problem description.
Only ship the device. Do not ship the SIM card, memory cards,
or any other accessories such as the power adapter. You must
properly package and ship the wireless device to the repair center.
TCL Communication Ltd. is not responsible for devices that do not
arrive at the service center or are damaged in transit. Insurance
is recommended with proof of delivery. Upon receipt, the service
center will verify the warranty conditions, repair, and return your
device to the address provided in the RMA.
Electronic Recycling (Within USA Only):
For more information on Electronic Recycling, please:
•Visit Alcatel Electronic Recycling Program website at http://
www.alcatelonetouch.us/electronic-recycling-program, or
•Call Alcatel US Customer Support at 1-855-368-0829.