User Guide

Customer Agreement
Customer Agreement
Customer Agreement 167166 Customer Agreement
4.5 Payments, Deposits, Credit Cards, And Checks
Payment is due in full as stated on your bill. IF WE DON’T RECEIVE PAYMENT IN FULL WHEN DUE, WE MAY, TO THE EXTENT PERMITTED BY
THE LAW OF THE STATE OF THE BILLING ADDRESS WE HAVE ON FILE FOR YOU AT THE TIME, CHARGE YOU A LATE FEE UP TO 1.5 PERCENT A
MONTH (18 PERCENT ANNUALLY) OR A FLAT $5 A MONTH, WHICHEVER IS GREATER, ON UNPAID BALANCES. WE MAY ALSO CHARGE YOU
FOR ANY COLLECTION AGENCY FEES BILLED TO US FOR TRYING TO COLLECT FROM YOU. SHOULD WE NOT RECEIVE YOUR LATE PAYMENT,
WE MAY SUSPEND YOUR SERVICE UNTIL PAID IN FULL. WE RESERVE THE RIGHT TO CHARGE A REASONABLE RECONNECTION FEE. IF YOUR
ACCOUNT REMAINS UNPAID, WE WILL CANCEL SERVICE FOR NON-PAYMENT. We reserve the right to require recurring credit card billing
for certain products or services. We also reserve the right to require an advance deposit (or an increased deposit) from you based on
your payment history and changes in your plan and/or the frequency of use of our services. We’ll pay simple interest on any deposit
at the rate the law requires. Please retain your evidence of deposit. You agree that we can apply deposits, payments, or repayments
in any order to any amounts you owe us on your account(s). You can’t use a deposit to pay any bill unless we agree. We will not honor
limiting notations you make on or with your checks. We may charge you up to $25 for any returned check or denied credit card charges,
depending on applicable law.
5. Service Subject To Change
Your service is dependent upon our business requirements, including policies, practices and procedures, which we can change
without notice. Unless otherwise prohibited by law, we can also change prices and any other conditions in this agreement at any time
by sending you written notice prior to the billing period in which the changes would go into effect. If you choose to use your service
after that point, you’re accepting the changes. If the changes have a material adverse effect on you, however, you can end the affected
service, without any early cancellation fee, just by calling us within 60 days after we send notice of the change.
6. Rights In Numbers And Electronic Addresses We Assign To You
You do not have any rights in the personal identi cation number, email address or identi er we assign to you. The same is true
for your wireless phone numbers, except for your right to transfer it. In the event we need to change or reassign them, we’ll let you
know. Please know that your wireless phone number and/or name may appear when you call someone. We rely on this feature to
provide services you enjoy.
7. Transferring Or “Porting” Phone Numbers
You may be able to transfer or “port” your phone number from us to another carrier or service provider. We cannot guarantee that this
transfer will be successful. If you request that another service provider transfer or “port” your phone number, we will treat this request
in the same manner as a request to cancel your GreatCall service. When the transfer is complete you will be responsible for all the
terms of cancellation described in Section 3 of this agreement. We may not be able to provide you with some services, such as 9-1-1
location services, while we implement the transfer.
8. Availability Of Service
Wireless phones use radio transmissions to access service. Therefore, we can’t provide service when your wireless phone is
out of range of our provider’s transmission site or if suf cient network capacity is not available. You may not receive service
in certain places, particularly in remote areas, with no service at all. Weather, topography, buildings, your wireless phone
and other conditions that are outside of our control may also cause dropped calls or other problems with your service.
9. Suspending Service If Your Phone Is Lost Or Stolen
Please notify us immediately if someone steals your phone or you lose it. We’ll be happy to provide a courtesy suspension
of service for 30 days or until you choose to replace or recover your phone – whichever comes rst – if you haven’t received
a courtesy of this kind within the prior year. Until we provide a courtesy suspension, you’ll be responsible for all fees and
charges, including those related to the use of services, even if used by another party. We may require a sworn statement
about the loss or theft.
10. Our Rights To Limit/End Service Or This Agreement
You agree not to resell our service to someone else without prior written permission from GreatCall. You also agree that your
wireless phone won’t be used for any purpose that is illegal, isn’t allowed by this agreement or by your User Guide. WE CAN,
WITHOUT NOTICE, LIMIT, SUSPEND OR END YOUR SERVICE OR ANY AGREEMENT WITH YOU FOR VIOLATING THIS AGREEMENT
OR FOR ANY OTHER GOOD CAUSE, INCLUDING, BUT NOT LIMITED TO:
a. Two or more late payments in a 12-month period.
b. Incurring charges greater than your required deposit or billing limit (even if we haven’t yet billed the charges) if you are
unwilling to increase your deposit with us.
c. Incurring charges materially in excess of your monthly access charge (even if we haven’t yet billed the charges).
d. Harassing our employees or agents.
e. Lying to us.
f. Interfering with our operations.
g. Becoming insolvent or going bankrupt.
h. Breaching this agreement.
i. “Spamming,” or other abusive messaging or calling.
j. Modifying your phone from the manufacturer’s speci cations.
k. Providing credit information we can’t verify.
l. Using your service in a way that adversely affects other customers.