User Guide

Customer Agreement
Customer Agreement
Customer Agreement 163162 Customer Agreement
Your Customer Agreement
1. Welcome To The GreatCall
®
Family.
Please read this agreement regarding your phone and service. When you accept this agreement, you’re bound by its conditions.
It applies to all of your services from GreatCall and covers important topics such as:
• How long this agreement lasts
• Your rights to refuse or cancel this agreement
• Our friendly 30-day return policy
• Our rights to limit or end service or this agreement
• Limitations of liability and privacy
• How to handle disputes if they arise, including arbitration
2. Your Monthly Rate Plan
The monthly rate plan you select is part of this agreement. To the extent any condition in your plan expressly confl icts with this
agreement, the condition in your plan will apply.
3. Your Rights To Refuse Or Cancel This Agreement
After you’ve had an opportunity to review this agreement, it will begin when you do any of the following to indicate your acceptance:
• Activate your service
• Give us a written or electronic signature indicating your acceptance
• Tell us electronically that you accept
If you do not wish to accept this agreement, do not do any of the above actions.
3.1 30-Day Return Policy
If for any reason, within 30 days from date of purchase, you are not completely satisfi ed with your phone, we will refund the activation
fee, the fi rst month’s service charge and the cost of the phone, plus applicable taxes if you:
• You have used less than 30 minutes.
• You return the phone in “like new” condition, as determined by GreatCall, in the original box with all components and
materials.
The activation fee is non-refundable if you: