User's Manual

Before Contacting the Manufacturer
Before contacting the manufacturer’s technical support, please carry out the
preliminary examination described below.
□ Remove all of the external accessories.
□ Check to see whether all of the power cords are correctly plugged into the
power supply and the computer.
□ Check the Power Indicator to see whether the machine is on.
□ If a malfunction has occurred with the USB CD-ROM, scanner, printer or
any other accessory, please contact the manufacturer of that product.
□ If there is a software problem, please contact the software supplier.
□ When carrying out any kind of BIOS update, please load default BIOS
values first.
Before Calling for Assistance
If your computer’s technical problem persists even after you have carried out
the examination described above, please contact the manufacturer’s technical
support as quickly as possible. Before calling, prepare the following three
pieces of information:
Product model number and product serial number (this information is on the
label on the back of the computer)
BIOS version (may be obtained from the BIOS Setup screen)
EC version (may be obtained from the BIOS Setup screen)
● You may obtain the BIOS and EC versions from the Setup screen, which
can be entered as follows:
(1). Turn on the Tablet PC
(2). When the logo appears on-screen, press [Esc].
(3). Go to “Enter Setup,” and you will find the BIOS and EC versions.