Problem The umbrella can’t close. T hr e o Possible Cause The top of the umbrella is in a tilted position. p h e a c so m o Solution Adjust the umbrella top to the upright position and then close the umbrella. f te f h pe u l l e The crank does not click and the canopy does not move up when turning the crank handle in the open direction. The rope is loose and needs to be wound around the crankshaft and stretched.