TASER® AXON® System End-to-End Deployment Guide This document provides step by step instructions for set-up, deployment, and use of the AXON flex™ and AXON body camera systems in conjunction with the EVIDENCE.com digital evidence management platform.
We’re excited to get you up and running with your AXON® system and EVIDENCE.com. Once you have completed the below steps you will be able to record video, review video on the mobile application, upload videos to EVIDENCE.com, and much more. Use this checklist as an overview to help you navigate the deployment guide. Although the training videos feature the AXON flex system, the procedures are similar for the AXON body camera. Substitute the AXON body camera for the AXON flex camera for uploading video. 1.
Contents Stage 1: EVIDENCE.com Set Up ....................................................................................................... 5 Step 1 – Agency Creation ............................................................................................................ 5 Step 2 – Agency Configuration.................................................................................................... 5 Task A – Establish Roles and Permissions ...........................................................
Option A – Charging the AXON Device through the ETM ..................................................... 18 Option B – Charging the AXON Device with a USB Cable ..................................................... 19 Option C – Charging the AXON Device with a Wall Charger................................................. 19 Changing the Mode in EVIDENCE Sync .........................................................................................
Stage 1: EVIDENCE.com Set Up Step 1 – Agency Creation Your TASER sales representative will create an EVIDENCE.com account for your agency or reconfigure your existing agency account for AXON use. If this has not yet been completed, please contact your TASER sales representative for assistance at 1.800.978.2737. If this has been completed, you can begin the agency configuration process in Step 2. Step 2 – Agency Configuration Task A – Establish Roles and Permissions 1. Go to your agency’s EVIDENCE.
2.d Select the retention duration unit from the drop-down list and enter the desired retention period. 2.e Click Save Category. Task C – Establish Security Settings 1. On EVIDENCE.com, from the Settings menu, select Security Settings, and then select Security Settings. 2. If desired, enable IP security: 3. 2.a Select Single IP Address or Range of IP Addresses. 2.b Enter IP Address or IP address range to be allowed access. 2.c Enter an optional label for the IP address or address range. 2.
2. If desired, adjust the agency microphone and/or video quality settings.* 3. After adjusting settings, click Save Settings for new settings to be applied. *Agency settings will be applied to all cameras for your agency when next connected to an ETM or to EVIDENCE Sync in online mode. Step 3 – Add User Accounts Option A – Single Account Creation 1. On EVIDENCE.com, from the Users menu, select Add User. 1.a Enter the user information. 1.b Select the user role from drop-down list.* 1.c Click Add.
3.g Review user information and role selected, then click Next. 4. Users will receive email invites. 5. Users open the link in the email invite and complete registration. *User permissions are determined by role; see “Establish Roles and Permissions” section for more information. Step 4 – Download and Install EVIDENCE Sync Software CAUTION Do NOT plug the USB cable into the computer at this step.
5. From the Save drop-down menu, select Save as. 6. Navigate to the USB flash drive and click Save. 7. Eject the USB flash drive and connect it to the unconnected computer. 8. Navigate to the USB flash drive. 9. Double-click to the Evidence_SYNC_Setup icon. 10. Click Run. 11. Follow the wizard’s instructions to complete EVIDENCE Sync installation. 11.a Click Next to initiate the installation wizard. 11.b Read the License Agreement and click I Agree.
Option A – Administrator Configures and Assigns All Cameras to the Officers 1. Click Start and select All Programs. (If you do not have the EVIDENCE Sync software installed, see Download and Install EVIDENCE Sync.) 2. Click SYNC and select SYNC. 3. Type your login information and click Submit. 4. Connect an AXON camera to your computer using the 2.5 mm to USB cable. 5.
7. Disconnect the camera from your computer. 8. Put the camera back in the box and write the officer’s name on the box.* 9. Issue the box to the assigned officer. 10. For additional cameras, re-start at step 4. *Allows documentation to be issued along with camera system. Option B – Administrator Configures the Camera but does not Assign the Camera to an Officer* 1. Click Start and select All Programs. (If you do not have the EVIDENCE Sync software installed, see Download and Install EVIDENCE Sync).
6.a If any settings are changed, click SAVE for new settings to be applied. 7. Disconnect the camera. 8. Issue all cameras to the officers.*** 9. Users begin at Step 1 of “Option C - User Assigns.” *Best practice is to assign the cameras to each officer before they are deployed (go to “Option A – Administrator Configures and Assigns All Cameras to the Officers” section). **Officer will not be able to upload the video from the camera through an ETM until the camera is assigned.
• User-level settings, like the orientation setting that rotates the video to match the side of the body on which the officer wears the camera, can be changed either on the EVIDENCE.com website or on a local computer with the EVIDENCE Sync software. (The orientation feature is intended for use with the AXON flex system.) 7. If you change any settings, click SAVE for new settings to be applied. 8. Disconnect the camera from the computer.
Stage 3: Additional System Set-up Step 1 – ETM Set-up 1. Using an Ethernet cable, connect the WAN port on the ETM to the internet. 2. Using an Ethernet cable, connect the LAN port on the ETM to your computer. 3. Connect the ETM to a power source. 4. With the computer still connected to the LAN port, go to http://10.10.1.1. You will see a step-by-step guide in the browser. 5. • The ETM configuration webpage verifies proper connection and provides instructions on additional setup.
10. Tap Accept & Download. 11. See the AXON Mobile for Android Devices user manual for advanced features. Installing the AXON Mobile Application on an iOS Smart Device 1. On your smart device, enter the iOS App Store application. 2. Go to Search (the magnifying glass). 3. Type AXON Mobile in the search bar at the top of the page and tap Enter. 4. Tap the FREE button on the AXON Mobile summary. 5. Tap INSTALL APP. 6. See the AXON Mobile for iOS Devices user manual for advanced features.
Stage 5: Video Transfer and Charge Step 1 – Video Upload/Download Option A –Camera Upload to EVIDENCE.com Using the ETM 1. Make sure the ETM is powered on and connected to the internet. 2. Turn the controller or body camera off. 3. If you are using the AXON flex system, unhook the wire from the controller and camera. 4. Dock the camera into a puck in the ETM. (Initial connection will show a momentary red LED on the camera.
5. Click the Video List tab. 6. On the video row, click the video and then click Click here to play and play back to identify the desired video(s). Note: Preview is intended to identify videos, and the video may appear choppy and does not represent the quality of the video once uploaded. 7. Click of the check box next to the video you want to upload. 8. Click the Upload Selected. Note: Once the video is successfully uploaded to EVIDENCE.com, the video is removed from the camera. 9.
3. Click the Video List tab. 4. On the video row, click the video and then click Click here to play and play back in order to identify the desired video(s). Note: Preview is intended to identify videos, and the video may appear choppy and does not represent the quality of the video once uploaded. 5. 6. Click the check box next to the video you want to download. 5.a Click Download Selected. 5.
Battery Status Battery LED Battery capacity is at 41–100 percent Battery capacity is 20–40 percent Battery capacity is less than 20 percent Green Yellow Red Option B – Charging the AXON Device with a USB Cable CAUTION Do not have EVIDENCE Sync active when performing this procedure. 1. Ensure the computer is powered on. 2. Connect the AXON device to the computer using 2.5 mm to USB cable. See the table under Option A – Charging the AXON Device through the ETM for information on the charging status.
5. Click the Device Settings tab. 6. Under Device Mode, Click Offline. A pop-up message displays asking you change the application to the Offline mode. 7. Click Go offline. 8. Repeat steps 4–7 for each camera you want to set to Offline mode. Notes: Only users with the “Administrator” role have ability to enable and disable the Offline mode. Your computer and camera must be set to the same mode (Offline or Online) to work together.
5. Click the Device Settings tab. 5.a Under Device Mode, click Online. A pop-up message displays asking you change the application to the Online mode. 5.b Click Go Online. 5.c Type your login credentials and click Login. Note: Your computer and camera must be set to the same mode (Offline or Online) to work together.
Document Revision History Version A B C D Change Initial release. Added drawings with the AXON flex camera. Small changes to the text. Extensive changes throughout the document, including discussion of the new AXON body camera. Added a note on page 18 to not have EVIDENCE Sync active when using a computer to recharge an AXON flex controller or AXON body camera. Android is a trademark of Google, Inc. Excel is a trademark of Microsoft Corporation. iOS is a trademark of Cisco.
