User's Guide

Tarvos User Guide - Version 0.3 139
Warranty
WARRANTY
All Hardware Products sold by STAR Systems International Limited (SSI) are warranted against defects in
material and workmanship under normal use and service for one (1) year from the original date of purchase
(the “Warranty”). All batteries that are purchased as part of a reader or package are covered by a six (6)
months warranty. Any Extended Warranties must be documented on the original invoice as a separate line
item. For defects covered by this Warranty, SSI will repair the defect or replace the product, at its sole option
and return the product to you.
EXCLUSIONS
If the defect was caused by any of the following, the Warranty shall not apply and an estimate for repair or
replacement will be submitted for your approval prior to work being performed: abuse, mishandling, acts of
God, vandalism, over-voltage, accident, electrostatic discharge damage, failure to follow installation or
operating instructions, failure to provide a suitable environment, unauthorized modification of the product,
modification of the printed circuit board by parties other than SSI, and damage that is caused during shipping
for warranty service and any product that is returned with the security seal broken.
RMA PROCEDURE
For products covered by this Warranty, Customers are responsible for shipping costs to the STAR Systems
International repair center and STAR Systems International will be responsible for the cost of returning the
item by Star Systems’ standard shipment method. Any desired “expedited” or overnight shipping costs for
warranty repairs will be the customer’s responsibility. If this product is sent to STAR Systems Repair Facility
under this limited warranty, a return authorization form which may be obtained from Star Systems’ support
department by sending an email to [e-mail] requesting a RMA number. Shipping product to
STAR Systems without a proper RMA Number could cause delays in getting you product repaired. The
Customer may also be directed to a STAR Systems Authorized Support Company for final repair of the product.
If it is decided that the product should be returned directly to Star Systems or its authorized 3rd party service
center, the product must be properly packaged and protected, preferably in the original carton, for shipping.
Cartons not bearing a physical return authorization form may be refused upon receipt and returned at the
shipper’s costs. A copy of the RMA intake form must also be attached to the returning product. Shipments
without an RMA intake form may NOT be processed.
DISCLAIMER OF WARRANTIES
OTHER THAN SET FORTH ABOVE, SSI HEREBY DISCLAIMS ALL WARRANTIES, EXPRESSED OR IMPLIED,
INCLUDING WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT.
LIMITATION OF LIABILITY
IN NO EVENT WILL SSI BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, EXEMPLARY, SPECIAL, OR PUNITIVE
DAMAGES, WHETHER ARISING OUT OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE. IN
NO EVENT WILL STAR SYSTEMS INTERNATIONAL’S TOTAL CUMULATIVE, AGGREGATE LIABILITY, WHETHER
ARISING OUT OF CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EXCEED THE PRICE
ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT FROM WHICH THE CLAIM ARISES.
This warranty gives the Customer specific legal rights, and the Customer may also have other rights that may vary from local
jurisdiction. If the Customer has questions concerning the product or warranty, contact the dealer from which it was purchased.
The Customer may also contact STAR Systems International at the following address and ask for warranty assistance.