Operation Manual

Troubleshooting, First Aid and FAQ

• Uninstall the recently installed software via the Add or Remove Programs option

from the Control Panel (this also works in Safe Mode).

• Start your computer with the Windows CD inserted into the drive and hold any

letter key (e.g. [H]) until the Windows Setup is launched. Wait until all files have

been loaded. In the Windows Welcome screen, press [Enter], confirm the End

User License Agreement by pressing [F8] and press [R] to repair an installation.

(You only need to reinstall the drivers from the supplied EasyInstall DVD once

Windows has been repaired.)

• Contact the manufacturer of the third-party software.

If you do not hear any sound, there are several possible reasons for hardware or

software malfunction. In order to locate them better, proceed as follows:

• Check the speakers by connecting them to the back and front-side speaker out

jacks.

• Check the speakers with a different audio output device or connect some differ-

ent speakers (or earphones) to your computer.

• Make sure that the sound card driver has been installed and that you have sel-

ected the sound card as default audio device. To do so, open the Control Panel

and double-click on Sounds and Audio Devices, click the Audio tab and check

that Realtek Audio is selected as default recording and playback device.

• For the standard playback device, click the Volume button and make sure that

there is no check mark on any Mute option. Drag all the volume rulers to a med-

ium volume level.

• Reinstall the chipset driver containing the sound driver from the EasyInstall

DVD.

• Contact our Hotline.

If you cannot connect to the Internet via a modem, there are several possible rea-

sons. Follow these steps to locate the problem:

• Uninstall the modem by opening the Device Manager found in Control Panel/

System/Hardware. Click the plus sign next to Modems and right-click on the

modem to choose the Uninstall command. The modem will be removed from

the list. Now you can reinstall it automatically by clicking on the Action/Scan for

hardware changes.

• Also perform a diagnostics from the Device Manager. Double-click on the mo-

dem, open the Diagnostics tab and click the Query Modem button. The list that