Specifications

70 Chapter 8. Troubleshooting.

PROBLEM SOLUTION

Remote Management Interface (RMI)

The unit does not

respond on the

RMI

• Verify that the Ethernet cable is connected to the correct hub.

• Verify the Ethernet settings via the front panel. See Chapter 5. Remote

Management for details.

• Reboot the loader by issuing a system reset. Wait at least 30 seconds for the

RMI to initialize.

• Power cycle the loader by turning off and on the main power switch on the rear

of the loader. Wait at least 30 seconds for the RMI to initialize.

• Contact your service representative.

Table 8.10. Troubleshooting Matrix. Remote Management with Solution.

PROBLEM SOLUTION

Forgot password

on RMI

• The RMI password can be cleared from the front panel interface.

Forgot password

on Front Panel

Interface (FPI)

• Look up the RMI IP address from the front panel menu (view data menu).

• Connect the RMI interface and perform a memory dump of the loader (see user

and installation guide for details).

• Send the memdump to your Service representative. The FPI password can be

decoded from the memdump by using a special SW.

• Contact your service representative if the RMI password is forgotten.

Table 8.11. Troubleshooting Matrix. Forgot Password with Solution.

8.6. The Error Screen

When the StorageLoader detects an error condition, the amber Fault LED is illuminated and one of the

error screens appears on the front panel. Figure 8.1 illustrates how the StorageLoader reports error

conditions on the front panel display.

Error : 1109–6A0133

Failed to stow

at slot 9 (Drive)

Details Actions

Figure 8.1. Error Code Page.

The top line shows an Error code in the following format: “XXXX-YYRRVV”, where XXXX is the error

number, YY is the internal loader error code, and RRVV is the FW revision numbers. RR is the major

revision and VV is the minor revision.

The next two lines give more detailed error information. There are two option buttons, “Details” and

“Actions”. Pressing the “Details“ button gives access to a multi-page error description text.

Pressing “Action“ gives access to a set of actions that can be taken to recover from the error. An

example of pressing “Details” and continuing with pressing “More” is shown in Figure 8.2 and

Figure 8.3.