StorageLoader Revision 7 – December 2008 Part no.
This publication may describe designs for which patents are granted or pending. By publishing this information, Tandberg Data ASA conveys no license under any patent or any other rights. Every effort has been made to avoid errors in text and diagrams. However, Tandberg Data ASA assumes no responsibility for any errors, which may appear in this publication. It is the policy of Tandberg Data ASA to improve products as new techniques and components become available.
Table of Contents 1. About This Guide 9 1.1. Explanation of Symbols and Notes 1.2. Related Documentation 10 10 2. General Information 11 2.1. Product Description 2.1.1. Front Panel 2.1.2. Rear Panel 3. Installation 3.1. Performing the Installation 3.1.1. Step 1. Unpacking the StorageLoader 3.1.2. Step 2. Installing the StorageLoader in a Rack 3.1.3. Step 3. Connecting Power Cable 3.1.4. Step 4. Removing the Transport Lock 3.1.5. Step 5. Running Power-On Selftest 3.1.6. Step 6.
.6.3. Set Password 4.7. Cartridge Handling 4.7.1. Cartridge Slot Numbers 4.7.2. Moving Cartridges to and from the Drive 4.8. Magazine Handling 4.8.1. Removing the Magazine from the Unit 4.8.2. Inserting Cartridges into the Magazine 4.8.3. Removing Cartridges from the Magazine 4.8.4. Inserting a Magazine into the Unit 4.8.5. Manual/Emergency Release of Magazines 4.9. Standby Functionality 40 40 40 40 41 41 43 43 44 44 45 5. Remote Management 47 5.1. Remote management configuration 5.1.1.
A.3. Vibration Specifications A.4. Mechanical Shock Specifications A.5. Drop A.6. Climatic Specifications A.7. Noise Specification A.8. Product Reliability Appendix B. Spare Parts and Accessories B.1. Spare Parts and Accessories list Appendix C. Field Replacement Units (FRUs) C.1. FRU Filter C.2. FRU Fan C.3. FRU Power Supply C.4. FRU Magazine C.5. FRU Drive Tray Assy Appendix D.
Table of Figures Figure 2.1. Overview of Tandberg Data StorageLoader 1U....................................................................................................... 11 Figure 2.2. Front panel of the StorageLoader. .......................................................................................................................... 12 Figure 2.3. Internal components of the StorageLoader. ............................................................................................................
Table of Tables Table 4.1. Robot Operation Statuses........................................................................................................................................ 28 Table 4.2. Drive Operation Statuses. ........................................................................................................................................ 29 Table 4.3. Main Menu Items. ....................................................................................................................
1 1.About This Guide This manual describes how to install and use the Tandberg Data StorageLoader, ADI version. It is intended for use by anyone who would install, use and maintain the device. Pictures shown may vary depending on product model. Chapter 2 General Information gives a product description of the StorageLoader. Chapter 3 Installation describes how to install and the device.
1.1. Explanation of Symbols and Notes To highlight important information, the following symbols appear throughout this document. Caution Warning Note Indicates a situation that may cause possible damage to equipment, loss of data, or interference with other equipment. Indicates a potentially hazardous situation which, if not avoided, could result in death or bodily injury. Indicates information intended to help you make better use of your system. 1.2.
2 2.General Information Tandberg Data StorageLoader is a compact tape cartridge loader designed for secure, reliable, unattended system backup. The version described in this manual is the ADI1 version. The loader can be mounted in a 19” rack or used as a tabletop unit. Its height is 1U. The loader is equipped with a LTO tape drive and has room for 8 cartridges in two 4-cartridge magazines. Figure 2.1. Overview of Tandberg Data StorageLoader 1U.
*** IMPORTANT *** Review the READ ME FIRST caution at the beginning of Chapter. 3 before you power up the unit for the first time. Note Capacity and data transfer rates are drive dependant. Please refer to Tandberg Data web site www.tandbergdata.com for related documentation and data sheets with specifications. 2.1.
LCD – liquid crystal display The display is a backlit 122 x 32, dot-matrix graphical display that can show four lines of 20 characters. In various modes of operation, the display panel screens and control buttons allow you to do the following: • Enter settings for StorageLoader configuration • Issue operational commands • View StorageLoader status and information • Test StorageLoader functionality Control Buttons The labels for the four control buttons are displayed in the corners of the LCD.
Internal Components The StorageLoader features the main internal components shown in the figure below. Drive Slot 4 Power Supply Cartridges Left magazine Slot 3 Slot 8 Robotics module Slot 2 Slot 7 Slot 1 Slot 6 Slot 5 Right magazine Front panel Figure 2.3. Internal components of the StorageLoader. Tape Drive The StorageLoader is equipped with one tape drive, which is located in the centre in the back of the loader.
Cartridge Magazines There are two removable magazines (FRUs), each holding four tape cartridges, see Figure 2.4 below. The magazine includes design features to ensure that cartridges are always inserted correctly and stay securely seated. All magazine handling is described in detail in Chapter 4.8. Magazine Handling. The Cartridge Slots in the magazines are numbered as shown in Figure 2.3. Figure 2.4. Cartridge magazines. Power Supply The power supply regulates the electrical power supplied to the device.
Integrated Cooling Fans The rear panel contains forced-air cooling fans, which draw air inward through the front and expel it out in the back. The fans start whenever the drive is operating or when the internal temperature in the StorageLoader gets too high. The cooling fans are field replaceable units. See Appendix C. Field Replacement Units (FRUs). Main Power Switch/Fuse/Power cord connection The main power switch is found on the rear of the loader on the power supply bracket.
3 3.Installation This chapter provides step-by-step instructions on how to properly prepare and install the Tandberg Data StorageLoader. READ ME FIRST CAUTION! ! YOU MUST REMOVE THE ROBOT TRANSPORT LOCK WHEN POWERING UP THE UNIT FOR THE FIRST TIME OR IT WILL NOT OPERATE. SEE THE PROCEDURE ON THE FOLLOWING PAGES. 3.1. Performing the Installation To install the StorageLoader, complete the following steps. 3.1.1. Step 1. Unpacking the StorageLoader Carefully unpack the unit from the shipping container.
• • 2 Line Power Cords: one for USA/Japan and one for European power outlets • 1 SCSI Interface Cable • 1 SCSI Terminator LVD/SE EXT Male • 1 Ethernet cable • Tool for Emergency Magazine Release • 30 StorageLoader specific Bar code labels A Rack Mounting Kit • Left and Right Rail Assembly • Screw M6x12 (6 pieces) • Screw M5x8 (1 piece) Note There will be variations of this list. 3.1.2. Step 2.
Installing the Rack Mounting Kit Determine the proper position of the rails in the rack. Consider rack stability when deciding where to place the StorageLoader, hazardous conditions can be the result of uneven mechanical loading of a rack. Warning Back Right Rail Assembly Left Rail Assembly Front Figure 3.1. Rack Mounting kit. StorageLoader 1U uses 1U of vertical rack space.
Installing the “Rail Left Assembly” 1. Measure the length between the rear rack mount rails and the front rack mount rails. If the measurement is shorter than the StorageLoader, move the two sets of screws M4x12, washers and nuts shown in Figure 3.3. 2. Adjust the “Rail Left Assembly” to fit the measurement in step 1. 3. Use a 7 mm open-end wrench together with the screwdriver to tighten the two M4x12 screws to fix the rail length.
Figure 3.4 shows step 5 in the description: Rack mounting kit mounted in rack with one screw M6x12 in upper hole on both left and right side. On the rear side two screws must be used on both left and right side. Totally six screws are used to install the “rack mounting kit” to the rack. Figure 3.4. Rack mounting kit mounted in rack. Mounting the StorageLoader to the Rack Make sure that all the screws in the Rack Mounting Kit are tightened properly before installing the StorageLoader in the rack.
3.1.3. Step 3. Connecting Power Cable Before connecting the StorageLoader to your host computer system you should run the self-diagnostic of the unit. This preparation requires power to the StorageLoader. Go through the following steps to perform this test: 1. Use the power cables from the accessories included in the shipment. Make sure you select the power cord suited for your power system. 2. Plug the power cable into the rear of the StorageLoader (see Figure 3.8).
For manual/emergency release of the magazine, please refer to Chapter 4.8. Magazine Handling. Keep the transport locking screw in a safe place. You will need it to lock the robotics if you need to return your StorageLoader for service or repair. Note Important: The warranty does not cover damage to the loader if it is transported without the transport locking screw properly installed. See Chapter 6.3. Reinstalling the Transport Lock for instructions on how to re-install the transport locking screw.
Connecting the SCSI bus cable 1. On the rear of the StorageLoader, attach the device connector of the SCSI cable to one of the SCSI connectors, see Figure 2.5. 2. Secure the cable with the thumbscrews on the connector. 3. Connect the other end of the SCSI cable to the appropriate SCSI adapter on your system and fasten it with the thumbscrews. 4. If the StorageLoader is the last device on the SCSI bus, install a SCSI bus terminator to the free SCSI connector on the StorageLoader.
3.1.11. Step 11. BCR: Labelling of cartridges If your loader is equipped with a barcode reader and you want to use this functionality, you need to attach barcode labels to the cartridges. Note Caution You need to use StorageLoader specific bar code labels to ensure reliable functionality of the barcode reader. Cartridge labels must be oriented on the cartridges as shown in the Figure 3.10. Other orientations of the cartridge labels may interfere with the loaders operation.
3.2. Dismounting the StorageLoader from the rack Make sure that you have disconnected all the cables before you start dismounting the StorageLoader from the rack. Unscrew the M5x8 screw at the back of the rack mounting kit. (See Figure 3.7) Unscrew the M6x12 screws at the front of the rack. Note that you only unscrew the lowest screws. (See Figure 3.5 and Figure 3.6). Slide the StorageLoader gently out of the rack. Note that the StorageLoader’s weight is 14.6kg! 26 Chapter 3. Installation.
4 4.Operation and Configuration The Front Panel Interface (FPI) consists of a small LCD panel capable of displaying four lines of 20 characters each, and four control buttons, one near each corner of the display. The buttons have soft labels in the corners of the display. The figure below shows the power-on screen on the panel. Figure 4.1. Power-on Screen. 4.1. System Power-On With mechanical installation and electrical connection complete, turn on the main power switch.
Once the unit has completed the initialization processes, the Default screen as shown in Figure 4.3, appears and the loader is ready for SCSI/SAS commands. The Map of the cartridges has the following symbols: 1. A “?” when status is unknown and Inventory is still running. 2. A number indicates a slot occupied by a cartridge. To cartridge slot numbering is shown in Figure 2.3. 3. Underscore line “_“indicates an empty slot. 4. “C” indicates that a Cleaning Cartridge occupies the slot.
The possible Drive Operation Statuses are shown in Table 4.2. # 1 2 3 4 5 6 Operation Status Drive Empty Drive Loaded Drive Idle Drive Rewinding Drive Seeking Drive Reading 7 8 Drive Writing Drive Erasing 9 Drive Cleaning 10 Drive Loading 11 12 Drive Unloading Drive Update Ready Drive Updating Drive Calibrating 13 14 Description There is no cartridge in the drive A Cartridge is Loaded.
4.2. Front Panel Display Modes The front panel displays three types of screens for different purposes: the Menus, the Dialogs and the Messages. 4.2.1. Menus The major contributor is the MENU. It is used to select operations to perform by enabling the operator to navigate a menu tree using the control buttons. Due to the size of the display, only one menu item is shown at a time. The menu display is shown in Figure 4.4. For the complete menu tree, see Figure 4.5. EXIT ▲ Menu Entry. ▼ SELECT Figure 4.4.
The Complete Menu Tree Figure 4.5. The Complete Menu Tree for the front panel interface.
4.2.2. Dialogs A dialog is a screen type used to get detailed input from the operator, for example a SCSI ID, a name or a password. See Figure 4.6. OK Main Dialog text Dialog Entry value ▼ 4 ▲ Figure 4.6. Standard Dialog Layout. Dialogs, Discrete Values The dialog in Figure 4.7 is used to enter discrete values. It handles one character or digit at a time. The digit or character being manipulated is said to be in focus. The digit or character in focus is shown in inverse video.
Dialogs, Predefined Options The second form of dialog allows the operator to select between a predefined set of options, which can be shown on-screen simultaneously, as when selecting a magazine slot number. To select a cartridge and move it from a magazine slot to the drive or vice versa, a slightly different dialog is used. See Figure 4.8. OK Cancel Load to drive From Slot: 135 3 4 Figure 4.8. Slot dialog layout. Here, the right and left arrows “▲” and “▼” select the digit to load from.
4.3. Main Menu The Main menu contains a set of frequently used functions and links to a set of sub menus. See Table 4.3 below. Item name Load to Drive Unload from Drive Eject Magazine Setup View Data Utilities Description Loads a cartridge from a selected magazine slot into the drive. When Select is pressed on this menu item, a magazine slot selection dialog is displayed. The operator has to scroll to the wanted slot and press OK to start the operation.
4.4. Setup Menu To enter this menu, scroll to the “Setup“ item in the Main Menu and press the “Select“ button. The loader enter the busy state when this menu is selected. See Table 4.4 for Setup Menu Items. Item name StorageLoader setup SCSI setup Remote Management setup Description This menu item gives access to the StorageLoader setup menu. This menu item gives access to the SCSI bus setup menu. This menu item gives access to the Remote Management setup menu.
address, the network mask, and default gateway from a DHCP server, or they can be set manually. See Table 4.7 below. Item name Set IP addr.mode Static IP address * Legal values. Default value Static mode, DHCP mode DHCP mode Legal IP address range: 255.255.255.255 000.000.000.000 to 255.255.255.255 Network mask * Legal IP address range: 255.255.255.255 000.000.000.000 to 255.255.255.255 Default gateway * Legal IP address range: 255.255.255.255 000.000.000.000 to 255.255.255.
Item Name Loader Serial No.
4.5.3. Remote Management Info The Remote Management Interface (RMI) settings info is listed in Table 4.12. This menu tree is the place to find the currently allocated dynamic IP address, default gateway and network mask when running in DHCP mode. The MAC address of the Loader is also shown here. Item name IP address mode Static IP address Static netmask Static gateway Dynamic IP address Dynamic netmask Dynamic gateway MAC-address Legal values Static mode, DHCP mode 0.0.0.0 to 255.255.255.255 0.0.0.
4.6. Utilities Menu The Utilities Menu Items are listed in Table 4.14 below. Item name Maintenance Diagnostics Access control Description Displays a set of maintenance functions Displays a list of exercise test programs Set Password Table 4.14. Utilities Menu Items. 4.6.1. The Maintenance Menus Item name Prepare to Ship Clean Drive Restore default Reset Web Password Reboot Description When selected the robotics will be positioned for installation of the locking screw.
4.6.3. Set Password Caution If you set a password, make sure you do not forget it. If you do, it can only be cleared with assistance from Tandberg Data technical support or by a qualified service technician. Item name Set Password Description Allows the operator to set a four-digit password protection for the menu system. The default password is <0000>, meaning the password is disabled. Table 4.17. Setting Password. 4.7. Cartridge Handling 4.7.1.
Unload a cartridge from drive 1. From the default display, press the menu button and select “Unload from Drive“ from the main menu. A screen like Figure 4.12 appears displaying the available slots. OK Cancel Unload from drive To Slot: 24678 3 4 Figure 4.12. Unload from Drive. 2. Select the cartridge slot number of your choice. Press the “4 4“ button to increment and the “3 3“ button to decrement. 3. Press the “OK“ button.
Scroll to select left, right or both magazine(s) using the up and down button arrows “▲” and “▼” . Press “Select“ to eject. The selected magazine will pop out 2 to 3 cm. See Figure 4.15. The display will show a message telling that the magazine or magazines is/are ejected. If only one magazine is ejected, the display indicates a button to push to eject the other magazine. Figure 4.15. Magazine Eject.
4.8.2. Inserting Cartridges into the Magazine When inserting cartridges the access door of the cartridge must face the magazine. Push it carefully into the magazine until it locks in place. The rear side of the cartridge with the Write Protect switch and the barcode label must face out. Make sure the cartridges latches properly. Figure 4.17. Gently push the cartridge into the magazine slot. 4.8.3.
4.8.4. Inserting a Magazine into the Unit The right and left magazines are mirrored and can only be inserted into the correct left or right magazine bay. See Figure 4.20 below. 1. Enter the back of the magazine into the correct magazine bay. Make sure it is in level with the loader. 2. Slide the magazine carefully in until the eject spring engages. 3. Push the magazine further in against the spring until the magazine is latched. Figure 4.20. Push magazine until it clicks into place. 4.8.5.
Figure 4.22. Magazine release tool in use on Right Magazine. 4.9. Standby Functionality On the front panel a standby button is available. To activate Standby mode, press the button for a minimum of 2 seconds, the StorageLoader will then enter a standby mode in a controlled manner. The following takes place before the StorageLoader goes into standby mode. 1. Finish possible StorageLoader activity. 2.
5 5.Remote Management In order to facilitate Remote Management, the StorageLoader is equipped with an Ethernet interface and a built in web server. The Remote Management Interface (RMI) can be accessed with a standard web browser, such as Internet Explorer, Mozilla or Opera. 5.1. Remote management configuration To be able to start the StorageLoader Remote Management Interface, the StorageLoader must obtain a valid IP address.
5.1.2. Enabling the RMI without rebooting 1. Connect the StorageLoader to the network. 2. Configure network: a. If you want to use a static IP address, use the front panel to enter a valid static IP configuration, see Chapter 4.4.3. Remote Management setup. b. If you want to configure the network subsystem dynamically, from the front panel set Setup → Remote management → Set IP address mode to DHCP mode. 3.
5.2.2. StorageLoader Start Page After successfully connecting to the StorageLoader from your browser, you will see the StorageLoader Start page, Figure 5.2. This contains: • Choose language. The language used last time will come up as the default language at start-up. The default language is English. • Login for further use of Remote Management. The system has two levels of login: The user name “Administrator” has full access level to the Remote Management pages.
5.2.3. Status Page The StorageLoader Status page is illustrated in Figure 5.3 below. Figure 5.3. Remote Management Status Page. The figure above show an updated status of drives, robotics and cartridges using color-coding and symbols. The Drive and Robot status will be shown as a green (OK), yellow (Warning) or red (Error) dot. If you click on the text, additional information will be shown in a pop up window. The cartridge locations are shown with rectangles in the slots or the drive.
5.2.4. Settings Pages On the setting pages, you can change the StorageLoader configuration. These pages can only be accessed by someone who is logged in as Administrator. One of the Setting Pages is illustrated in Figure 5.4 below. Figure 5.4. Remote Management Settings Pages. Personalization On this page you can change the Remote Management passwords. To secure your system, change both the passwords the first time you use the system.
SCSI-ID (SCSI only) On this page it is possible to change the SCSI-ID on your drive. See details in Chapter 4.4.2. SCSI/SAS Setup. Cleaning Options By defining a cleaning slot, the StorageLoader will regard the cartridge in this slot as the cleaning cartridge unless: • another cartridge has previously been reported to be a cleaning cartridge by the drive, or • the loader contains a cartridge with a bar code label indicating that it is a cleaning cartridge. 5.2.5.
5.2.6. Maintenance Pages On these pages it is possible to select predefined tests and actions in order to check and improve the reliability of the StorageLoader. See Figure 5.5 below. Figure 5.5. Remote Management Maintenance Pages. Diagnostics • Clean the drive by importing a cleaning cartridge. • If you choose Identify loader, the front panel display light will toggle on and off for 15 seconds. This makes it easy to verify that you are connected to the correct loader if several loaders are stacked.
6 6.Maintenance 6.1. Using the Cleaning Cartridge The cleaning cartridge is similar in size and shape to the regular LTO data cartridge. If your StorageLoader has a barcode reader, put a cleaning cartridge barcode label on the cartridge before using it. This label has a six-digit ID, where the three first digits are “CLN”. Note A cleaning occurs whenever a cleaning cartridge is loaded into the drive. Before cleaning, you must install the cartridge into the magazine correctly.
If a data tape is erroneously inserted via the loader “Clean Now” menu, this is detected by the loader when the drive identifies it as a non-cleaning tape. The cartridge is returned to its original slot and an error message is displayed. Some drive families and types have means of checking if the cleaning cartridge is expired. If an expired cleaning cartridge is inserted in such a drive the loader detects this and an error message is displayed after the tape has been returned to its original slot.
6.3. Reinstalling the Transport Lock Before the StorageLoader is shipped over a distance, the transport lock must be installed. The transport lock will prevent damage to the robotics during transport and handling. Figure 6.1. Transport lock marked with red plastic tab. Caution Damage to the robotics during shipping will not be covered by warranty unless the transport lock is installed. The transport lock must be removed prior to operation. 6.3.1.
6.4. Field Replaceable Units (FRUs) Tape drives, magazines, power supply, fans and dust filters are Field Replaceable Units (FRUs), See Figure 6.2 below. They can easily be removed/replaced for quick field service while the loader is mounted in a rack, see Appendix C. Field Replacement Units (FRUs). The FRUs shown in the image vary depending on your product configuration. Figure 6.2. Field Replaceable Units. 58 Chapter 6. Maintenance.
7 7.Updating Firmware There are two types of firmware that can be updated on the StorageLoader: loader firmware and tape drive firmware. This chapter explains how to update both the loader firmware and the tape drive firmware. The Administrative User is able to update firmware on the StorageLoader. The latest firmware version for the loader can be found on http://www.tandbergdata.com. 7.1.
b. Browse to the firmware file that was downloaded in Step 1 and apply the selection. c. Click on the “Upgrade” button. The upgrade process has now started. Once the update process has started, you must wait until it completes. Do NOT attempt to interrupt the process in any way, or loss of either data or loader operability could result. Caution 3. Open Reports > Loader on the front panel interface to verify that the loader firmware was updated. NOTE: After uploading the file, the RMI is inoperable.
c. Caution Follow the instructions in the program. Once the update process has started, you must wait until it completes. Do NOT attempt to interrupt the process in any way, or loss of either data or loader operability could result. 4. Verify Drive Firmware Update a. In TDkit, click Device Overview and take a look at the label FW revision below the picture of the tape drive. NOTE: Be aware that some tape drives do not report when flashing is finished. Wait 5 minutes before rebooting the StorageLoader.
8 8.Troubleshooting 8.1. How to Take Memory Dumps of the Loader 1. Log in to the remote management interface as Administrator. 2. Navigate to Maintenance → Debugging. 3. Click “Memory dump”. 4. Select “Save to disk” in the file download dialog box. 5. Use a zip utility to compress the downloaded memory image. 6. Send the zipped memory image as an email attachment to technical support. NOTE: The memory image contains the passwords for the StorageLoader.
6. Verify that the SCSI cables are properly connected at both ends. Check that the cables are not damaged, and verify the lengths of your SCSI cabling. The length of the internal SCSI cabling inside the loader is 15cm. This length must be included in any calculation of cable length. 7. Verify that the SCSI bus is properly terminated. Only the devices physically at the beginning and end of the cable must be terminated. 8.3. Software checking 1.
8.5. Troubleshooting Matrices The following tables describes different problem situations and suggested actions to try to resolve the problem. PROBLEM SOLUTION Power 1. StorageLoader does not power on 2. The display is dead 3. The front panel does not display information but the back light on the front panel is on • Check the power cord connection. • Make sure the main power switch on the rear panel is in the ON position. • Make sure there is power to the outlet. Try another working outlet.
PROBLEM SOLUTION Cartridge movement Loader does not take inventory Cartridge stuck in drive Cartridge stuck in magazine Cartridge stuck in robotics Failed to move cartridges Failed to insert cartridge into drive • Make sure the transport screw is removed. • Make sure both magazines are in their locked position. • Look up the error code; follow the instructions in the “suggested action” column. • Contact your service representative.
PROBLEM SOLUTION Media Media barcode labels Data cartridge incompatible with drive Cannot write to, or read from, tape • Make sure the barcode labels are applied in the correct orientation on the cartridge. See Chapter 3.1.11. Step 11. BCR: Labelling of cartridges. • Make sure there are no wrinkles or damages on the label. • Make sure that StorageLoader specific labels are used. • If all of the above are OK, replace the label with a new one. • If problem continues, contact your service representative.
PROBLEM SOLUTION SCSI problems Changed drive SCSI ID, but the host server system does not recognize the new ID • Make sure that all SCSI devices on the same bus have unique ID numbers. • If the SCSI bus is narrow (50-pin) only SCSI IDs 0 through 7 are available. • Make sure that you power cycle the loader after changing the SCSI ID. • Reboot the host server system. The tape drive responds on the SCSI bus to the host, but the loader does not respond • Make sure that LUN scanning is enabled on the host.
PROBLEM SOLUTION StorageLoader Performance The StorageLoader is not efficiently backing up data • Check the network bandwidth from the host system. If you are backing up data over a network, consider comparing to a local-only backup. • Verify that the host application and the device drivers are installed with the most recent patches to support the tape drive and the loader. • Make sure that you don’t have any bottlenecks in the path between the tape drive and the SAS host controller.
PROBLEM SOLUTION Write or Read issues Contaminated head Non-acclimatised media Cleaning cartridge is Incompatible Expired cleaning cartridge Bad/defective/ contaminated media Avoid contamination by ensuring that the loader is installed in a clean, contamination-free environment. Cartridges should be stored vertically in their plastic cases. Continue cleaning the tape drive as needed.
PROBLEM SOLUTION Remote Management Interface (RMI) The unit does not respond on the RMI • Verify that the Ethernet cable is connected to the correct hub. • Verify the Ethernet settings via the front panel. See Chapter 5. Remote Management for details. • Reboot the loader by issuing a system reset. Wait at least 30 seconds for the RMI to initialize. • Power cycle the loader by turning off and on the main power switch on the rear of the loader. Wait at least 30 seconds for the RMI to initialize.
Reboot the Loader and retry the operation. More Back Figure 8.2. Example of detailed information. If the problem persists please call technical support. Back Figure 8.3. Example of further detailed information. In this example, pressing the “Back” button twice takes you back to the Error Code Page (see Figure 8.1) where you can press “Actions” to go to the Actions menu. Figure 8.4 shows an example of pressing “Actions”.
8.7. Error Codes The following table list the error codes in numerical sequence by their Fault Symptom Code (FSC). If a persistent error condition prompts you to call your Technical Support representative, be sure to supply the code information to help identify the problem. Error Code Display Message Description Suggested Action 01ZZ Diagnostic number ZZ failed. Initialization of the robotics failed. The diagnostics number ZZ failed.
1209 Failed to fetch at slot 09 Failed to eject cartridge from drive 2000 Drive not found Communication error between the loader and the drive. 2001 Drive hardware fault detected. The drive has reported a hardware fault. 1. Reboot the loader and retry the operation. 2. Try to eject the cartridge from the drive via the front panel menu. 3. Remove the drive FRU. Connect power to drive and push the drive’s eject button.
9.Appendixes Appendix A. Specifications A.1. Mechanical Dimensions and Weight The Tandberg Data StorageLoader 1U is designed as a rack mount unit. The StorageLoader can also be used as a tabletop unit. Dimensions: Length Width Height Weight 740 mm (29.13 in) ±0.5 mm from front rail to rear of unit 446.6 mm (17.58 in) ±0.5 mm 43.6 mm (1.72 in) ±0.5 mm 14.6 kg (32.2 lb) without cartridges Table A.1. StorageLoader Mechanical Dimensions and Weight.
A.2. Power Requirements Rated Input voltage Rated Input Current Input Voltage Range Input Frequency Inrush Current (Cold Start) 100 VAC - 240VAC 1.5A - 0.8A 90 VAC – 264VAC 47 Hz – 63 Hz Less than 30 A, 115VAC Less than 60 A, 230 VAC 35W 0.35A - 0.15A 70W * Average Power consumption Average Input Current Power consumption peak * Maximum peak length, less than 10ms Table A.2. Power Requirements. A.3.
Random vibration Crest factor Axes Duration 3 X, Y, Z 30 min/axis Operating Total Non Operating/Storage Total Transport Total level Frequency (Hz) 5 17 150 200 500 0.27grms 5 500 1.07grms 5 8 40 45 70 200 1.03grms 2 Level (g /Hz) 2.0E-5 3.0E-4 3.0E-4 8.0E-5 8.0E-5 2.3E-3 2.3E-3 0.03 0.03 0.003 0.01 0.01 0.001 Table A.4. StorageLoader random vibration levels. A.4.
A.5. Drop Drop test Standard Drop sequence Drop height ASTM D-4169 10 drops, 1 corner, 3 edges, 6 faces 76 cm (30 inches) Table A.6. StorageLoader drop test. A.6. Climatic Specifications Temperature Operating Non-Operating Range Gradient Range Gradient +10°C to +35°C 10°C/hour -35°C to +60°C 20°C/hour Table A.7. StorageLoader temperature specification.
A.7. Noise Specification Acoustic Idle (LwA) Operating (LwA) 60 dBA 65 dBA Table A.10. StorageLoader noise specification. A.8. Product Reliability MTBF: 250.000 hours for StorageLoader electronics MSBF: 500.
Appendix B. Spare Parts and Accessories B.1.
Appendix C. Field Replacement Units (FRUs) C.1. FRU Filter S808741 Filter FRU StorageLoader 1U Item 1 2 Description Filter Quick Installation Guide Filter Qty 1 1 When needed, the dust filter can be pulled out and a new one slid into the front-bezel assembly of the magazines. We recommend replacing the dust filters once every year. Figure C.1. Replacing dust filter.
C.2. FRU Fan S808740 Fan FRU StorageLoader 1U Item 1 2 Description Fan Quick Installation Guide Fan Qty 1 1 To remove the fan, switch off the loader and remove the power cord. Remove these two screws and remove the back-panel cover plate Figure C.2. Removing the back panel cover plate. For newer loaders, you must also remove four screws under the loader. Remove the fan fixing screws Figure C.3. Removing the fan. Remove the fan fixing screws (see figure above).
Fan power cable Cable notch in chassis Figure C.4. Notch in chassis for fan cable. After replacing a fan, pack the defective fan in the same box you received the replacement fan, and return it to your support center. C.3. FRU Power Supply S808696 Power Supply FRU StorageLoader 1U Item Description 1 Power supply 2 Quick Installation Guide Fan Qty 1 1 To exchange a defective power-supply, switch off the loader and disconnect the power cord.
Remove the fixing screw (see figure above). Withdraw the power-supply and carefully unhook the connectors for power and fan (see figure below) before completely removing the power-supply module. Power connector Fan power cable Figure C.7. Fan power. After removing the power-supply, insert the replacement unit carefully the same way, reconnect the 2 cables, fasten the fixing screw and re-mount the back plate.
C.4. FRU Magazine LTO Magazine FRU StorageLoader 1U Item 1 2 Part no S808738 S808739 Description Magazine Left LTO Magazine Right LTO Qty 1 1 See Chapter 4.7. Cartridge Handling for instructions. After replacing a magazine, pack the defective magazine in the same box you received the replacement magazine, and return it to your StorageLoader supplier. C.5. FRU Drive Tray Assy This part is drive-dependent. Contact your sales representative to get the correct part number.
Figure C.10. Releasing the tape drive. After removing the defective drive, the drive mounting brackets on both sides of the drive must be removed from the drive, since these will be used for mounting the replacement-drive. The drive mounting brackets are fastened with two screws each. The replacement drive comes with a front bezel, which is snapped onto the front of the drive. Remove the front bezel and keep it for use when returning the defective drive.
Appendix D. Choosing Correct Firmware In order to upgrade your StorageLoader firmware you need to find the Firmware Part Number. The part number is attainable from the Front Panel Interface (display) or the Product Label. 1. Follow either step a or b below. a. On the Front Panel Interface, access Menu View Data Storage Loader Info Loader FW Part No.” Write down your 6-digit Firmware Part Number. Loader FW Part No.: 800267 OK b.
Notes © Tandberg Data ASA www.tandbergdata.
