User manual

Tandberg Data Maintenance
StorageLoader Installation and User Manual 75
Cartridge stucked in drive • Power cycle the loader by turning off and on the main
power switch on the rear of the loader. Allow both the loader
and the drive to complete initialization, which in rar e cases
can take as long as 10 minutes, and then retry unloading the
tape using the autoloader operator panel controls.
• Make sure that the backup software is not reserving the
slot or preventing the tape drive from ejecting the cartridge.
The backup soft ware needs to cancel the reservation and
any hold it has on the tape drive.
• Temporarily disconnecting the autoloader from the host
server system eliminates the host system and its software as
a problem source.
• Remove drive FRU from the drive bay. Conne ct power to
the drive either by connecting it to the loader’s power supply
or to an external power supply. Try to eject the cartridge by
pushing the drive’s eject button.
• Follow the drive’s emergency eject procedure to remove
the cartridge from the drive .
• Replace the drive FRU.
• Contact your service representative.
Cartridge stucked in magazine • Remove the magazine using the front panel interface.
Manually remove the cartridge from the magazine slot.
• Contact your service representative.
Cartridge stucked in robotics • Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Look up the error code, follow the instructions in the
“suggested action” column.
• Contact your service representative.
Failed to move c artridges • Look up the error code (1101 - 1109, 1201 - 1209), follow the
instructions in the “suggested action” column.
• Contact your service representative.
Failed to insert cartridge into
drive
Check failing media for pin damage (buckling pin).
Hold the c artridge in your hand with the Write Protect Switch
to your left and orientation arrow pointing from you. On the
right side all the way in front is a small door that can be
opened by sliding a door against you. Inside the cartridge
you should see a metal p in, the pin shall be parallel with the
cartridge front and is hold in place by to metal grippers at
each end (top and bottom of the cartridge). The media
should be attached to this pin, and you see only the top and
bottom part of the pin. If the pin is mis sing, loose or
damaged the tape will be damaged and rejected from the
drive.
Media
Media barcode labels • Make sure the barcode labels are applied in the correct
orientation on the cartridge. See user and installation guide
chapter “Perfoming the inst allation”, section “labeling of
cartridges”.
• Make sure there are no wrinkles or damages on the label.
• Make sure that StorageLoader specific labels are used.
• If all of the above are OK, replace the label with a new one.
• If problem continues, contact your service representative.