User manual

Tandberg Data Maintenance
StorageLoader Installation and User Manual 71
7. Troubleshooting
7.1 How to Take Memory Dumps of the Loader
1. Log in to the remote man agement interface as Administrator.
2. Navigate to Maintenance Debugging.
3. Click “Memory dump”.
4. Select “Save to disk” in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attach ment to
technical support.
Note that the memory im age contains the passwords for the
StorageLoader . If you do not want to compromise them, clear them
first by changing them to nothing or some harmless value, see
Settings Pages or
The Maintenance Menus .
7.2 How to Take Memory Dumps of the Drive
1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance Debugging.
3. Click "Memory dump (drive)".
4. Select " Save to disk" in the file download dialog box.
5. Use a zip utility to compr ess the downloaded memory.
6. Send the zipped memory image as an email attachment to
technical support.
7.3 Hardware checking
1. The autoloader uses one SCSI ID for the tape drive and one
for the autoloader robotics. Verify that the loader SCSI ID and
and the drive SCSI ID are set to unique SCSI IDs that are not
used by any other SCSI device on the same bus. Depending