User manual

Tandberg Data Maintenance
Write or read issues
Contaminated head Avoid contamination by ensuring that the StorageLoader is
installed in a clean, contamination-free environment.
Cartridges should be stored vertically in their plastic cases.
Continue cleaning the tape drive as needed.
If a cleaning cartridge is not successful in resolving the
problem after 3 or more attempts, the cleaning cartridge may
be contaminated and should not be used in another drive.
Non-acclimated media A cartridge should be acclimated for at least 24 hours before
being used, particularly if it has been stored at a
substantially different temperature or level of humidity than
the autoloader.
Cleaning cartridge is Make sure you are using an allowed cleaning cartridges
Incompatible
Expired cleaning cartridge Verify the number of cleanings per cleaning tape for your
media type
Bad/defective/contaminated
media
• If the write/read errors persist and the drive has been
cleaned, that cartridge should be suspected as being
defective, if it is not an invalid cleaning cartridge.
• If this occurs, export the cartridge and load a known good
cartridge. In some cases, a cartridge can be worn out, have
a defective cartridge memory, or have been formatted as a
Firmware Upgrade Tape.
• Any cartridge that is suspected of being defective or
contaminated should NOT be reused in any drive.
LED error messages
Amber LED on • When the amber LED is on, the loader has encountered an
electrical or mechanical failure. An error message shall be
displayed on the front panel (and RMI). Refer to the error
codes for details.
Errors Displayed on Front Panel
There is an error code on the
LCD display
• Look up the error code, try to resolve the failure.
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Contact your service representative.
There is an error code on the
RMI
• Look up the error code, try to resolve the failure.
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader.
• Contact your service representative.
Remote Management
The unit does not respond on
the RMI
• Verify that the Ethernet cable is connected to the correct
hub
• Verify the Ethernet settings via the front panel. See user
and installation guide, chapter “Remote management” for
details.
• Reboot the loader by issuing a system reset. Wait at least
30 seconds for the RMI to initialize.
• Power cycle the loader by turning off and on the main
power switch on the rear of the loader. Wait at least 30
seconds for the RMI to initialize.
• Contact your service representative.
Forgot password
Forgot password on RMI • The RMI password can be cleared from the front panel
interface. See the user and installation guide for details (see
figure “The complete menu tree”).
StorageLoader Installation and User Manual 59