User manual
Table Of Contents
- 1. About This Manual
- 2. General Information
- 3. Installation
- 3.1 Performing the Installation
- Step 1. Unpacking the StorageLoader
- Step 2. Installing the StorageLoader in a Rack
- Installing the Rack Mounting Kit
- Installing the “Rail Left Assembly”
- Installing the “Rail Right Assembly”
- Mounting the StorageLoader to the Rack
- How to dismount the StorageLoader from the rack
- Step 3. Connecting Power Cable
- Step 4. Removing the Transport Lock
- Step 5. Running Power-On Selftest
- Step 6. Setting the SCSI Address
- Step 7. Connecting the SCSI Bus Cable
- Step 8. Connecting the Ethernet Connector
- Step 9. Restarting Your System
- Step 10. BCR: Labelling of cartridges
- Step 1. Unpacking the StorageLoader
- 3.1 Performing the Installation
- 4. Operation and Configuration
- 1.
- 5. Remote Management
- 6. Maintenance
- 7. Troubleshooting
- Appendix A – Specifications
- Appendix B – Spare parts/Accessories
- Appendix C – Field Replacement Units (FRUs)
Tandberg Data Maintenance
7. Troubleshooting
7.1 How to Take Memory Dumps of the Loader
1. Log in to the remote management interface as Administrator.
2. Navigate to Maintenance → Debugging.
3. Click “Memory dump”.
4. Select “Save to disk” in the file download dialog box.
5. Use a zip utility to compress the downloaded memory image.
6. Send the zipped memory image as an email attachment to technical support.
Note that the memory image contains the passwords for the StorageLoader. If you do
not want to compromise them, clear them first by changing them to nothing or some
harmless value, see Settings Pages or
The Maintenance Menus.
7.2 Hardware checking
1. The autoloader uses one SCSI ID for both the tape-drive and loader robotics.
The tape-drive use LUN-0 and the loader LUN-1.. Verify that the drive SCSI
ID is set to a unique SCSI ID, which is not used by any other SCSI device on
the same bus and that the SCSI HBA is set for multiple LUN’s. Depending on
other devices attached to the same SCSI bus and their SCSI IDs, you may need
to change the SCSI ID of the tape drive before you can use the autoloader.
2. Verify that the system recognizes the tape drive and the loader during the boot
process.
3. Verify that the SCSI host adapter recognizes the tape drive during its
initialization.
4. Verify that the status on the loader’s front panel interface is OK.
5. Verify that the power cable is inserted correctly.
6. Verify that the SCSI cables are properly connected at both ends. Check that the
cables are not damaged, and verify the lengths of your SCSI cabling. The
length of the internal SCSI cabling inside the loader is 15cm. This length must
be included in any calculation of cable length.
7. Verify that the SCSI bus is properly terminated. Only the devices physically at
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