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PRODUCT MANUAL 1016988
CHAPTER 8—TROUBLESHOOTING
ADVANCED TROUBLESHOOTING
If you report a problem to Technical Support, you may be asked to create a
diagnostic listing.
To create diagnostic listings for:
 The Library—using the Remote Management Utility
 See Tools/ “Logs” on page 113.
 The Tape Drive(s)—using LTOTool
 LTOTool is available at www.tandbergdata.com.
 See “LTOTool—Tape Drive Firmware Upgrade” on page 193 for
instructions.
 The Library using Ethernet—using the library’s Remote Management
Utility
 See “FTP—Library Firmware Upgrade and Diagnostics” on page 188 for
instructions.
To report a problem to Technical Support, see page iii.