Datasheet

204
PRODUCT MANUAL 1016988
CHAPTER 8—TROUBLESHOOTING
TAPE DRIVE INFORMATION
 Tape drive serial number and firmware level. What is the tape drive’s serial
number? What version of firmware is currently loaded in the tape drive?
 Check www.tandbergdata.com for the latest release of LTO tape drive
firmware.
 Use the operator panel to display information about the tape drive(s).
See “Viewing Basic Tape Drive Information” on page 151.
 If your LTO tape drive is not at the latest firmware level, use LTOTool to
update the firmware.
See “LTOTool—Tape Drive Firmware Upgrade” on page 193.
SCSI BUS INFORMATION (SCSI LIBRARY)
 SCSI host bus adapter make and model. What is the make and model of
SCSI host bus adapter connected to the tape drives installed in the library?
Make certain that the SCSI adapter is Ultra 160 SCSI and that any necessary
drivers for the controller are installed.
Note: Tandberg Data Corporation does not support using the library on a
RAID controller or on a single-ended controller.
 SCSI bus configuration. What is the configuration of the SCSI bus used by
the library?
 Are other SCSI devices attached to the SCSI bus?
 What are the SCSI IDs of all devices attached to the same bus (both
internal and external devices)?
 Is the SCSI bus terminated at the physical end of the bus?
 What is the total SCSI cable length for all devices (both internal and
external devices) on the SCSI bus (see page 18 for length restrictions).
 Check all SCSI cable connectors for bent pins and confirm that all
connectors are firmly seated.
OPERATING SYSTEM INFORMATION
 Operating system. What operating system are you using? Are all current
patches installed?
!
! !
! Important
Both LTO-2 and LTO-3 SCSI tape drives require an Ultra 3 or
LVD 160 terminator to function properly on the SCSI bus. An
inadequate terminator will result in various SCSI bus issues,
including bus hangs and Read/Write failures.