Datasheet

APRIL 2007 STORAGELOADER 2U LTO
203
BEFORE CONTACTING TECHNICAL SUPPORT
BACKUP SOFTWARE CONFIGURATION ISSUES
If you suspect an issue with the backup software configuration, use LibTool
and LTOTool to first confirm that the library and tape drive are working
properly. Download and install LibTool and LTO tool from
www.tandbergdata.com.
Use LibTool to:
 Detect the library
 View the library’s cartridge inventory
 Move tapes into and out of the tape drive
Use LTOTool to:
 Detect the tape drive
 Perform a Read/Write test
The readme file that accompanies the program (or the online help for the
Windows version) provides instructions for using LibTool and LTOTool.
For any questions regarding software configuration, contact your software
provider.
BEFORE CONTACTING TECHNICAL SUPPORT
Before contacting Technical Support, complete the following steps to gather all
of the required information. Having this information available before you call
Technical Support will allow your representative to help you as efficiently as
possible. When you have all of the required information, see “Contacting
Tandberg Data Corporation” on page iii for contact information.
LIBRARY INFORMATION
 Library serial number and firmware level. What is the library’s serial
number? What version of firmware is currently loaded in the library?
 Check www.tandbergdata.com for the latest release of StorageLoader
2U LTO firmware.
 Use the operator panel to display information about the library (see
“Viewing Basic Library Information” on page 139).
 If your library is not at the latest firmware level, use LibTool to update
the firmware (see “LibTool—Library Firmware Upgrade” on page 190).