User Manual

33 of 34 Talk-A-Lert III Manual Rev. 2/ 3/ 2014
emergency phone, the phone number, or the connection.
Do you have the Verify Complete ID Match box checked for
these phones? If so, uncheck it and press Save.
Check in the poll results for the DTMF response. Does it say
"OK" (with or without any trailing digits)? See below.
An alert window is not
popping up when a call
comes in
If your base station is connected to the headset of the phone
receiving incoming calls, try turning the volume up to make
sure the base station “hears” the alert tones.
Make sure the Listener is active.
When I attempt to start
any of the Talk-A-Lert
programs, I get a
window asking me to
log in to SQLANY50.
Using Windows Explorer open the directory
c:\ talk-a-phone\ database
• If you see a file called “Talert.log”, delete it.
• If your database file has any name other than "talert.d b",
change it to "talert.db"
You may have a problem with the path statement in your
autoexec.bat file. The path should include
c:\ talk-a-phone\ sqlany50\ win32 (if your hard drive is "c").
If you have put the poller and listener applications in the
autostart menu, there may be a timing problem. Remove
them from this menu and instead, check the autostart poller
and autostart listener boxes in the poller and listener
preferences (pages 15 & 17).
In my poll results, the
DTMF result contains
"OK".
Are the non-verifying phones on EC-8 consolidators?
1) Change the following poller preferences:
Hang Up Phone Delay = 2
Consolidator Delay = 9
Data Time Out = 45
If this doesn't work, try plugging a non-verifying phone
directly into the phone line that the EC-8 was plugged into.
Temporarily change the phone number of this phone to
remove the *4X* (where X is the port on the EC-8). Then if
this phone verifies, the problem is with the EC-8.
Often, this indicates that there is noise on the line. To test
this, try switching a non verifying phone with a verifying
phone so that the non-verifying phone is using all the wiring
of the verifying phone. If the problem phone now verifies,
there is a problem with the wiring. If the DTMF result has
some digits after the "OK", call Talk-A-Phone tech support.
When I receive an
This usually indicates a COM port conflict. If the poller is