User Manual

32 of 34 Talk-A-Lert III Manual Rev. 2/ 3/ 2014
10. Troubleshooting
Known Conflicts: Applications that run automatically on a timed basis or on startup,
such as anti-virus or defrag programs, have been known to cause conflicts with Talk-A-
Lert. A possible solution in the case of anti-virus programs is to scan only program files
instead of all files.
Problem:
Solution:
I forgot my password.
As a security measure, there is no back door entry into the
program. Call Talk-A-Phone Co. and ask for a Talk-A-Lert
Specialist.
I tried to poll a phone
(or all phones) for the
first time and nothing
happened
You must have one poll time entered for a phone in order for
the poller to activate. To add a poll time, see the section 4C.
Entering New data.
I can't poll at all.
You may have a problem with your COM port. Make sure
you have set the port in the poller preferences the same as
the port in which you have installed your modem. Also
make sure you don't have any other devices using the COM
ports you have chosen. Even if you have removed another
device, the COM port may still be set for the old device. To
verify your COM port, you can install Talk-A-Lert on another
computer (a laptop if available) that you know has a native,
unused COM port.
Make sure your phone line is good. Plug a phone into the
Phone jack of the modem and try to call the number you
have entered in the Phone Number field of one of the
phones.
Make sure the Poller is active.
Was the Poll Result “N O CARRIER”? This ind icates that
there is no dial tone on the modem’s phone line.
I can't see anything in
the Poll Results
window, but I know I
polled recently.
Check the Date Range in the Poll Results window. Change it
to include today's date, then press the refresh button.
Check the Poll Run Default Display Date Offsets in the
General Preferences. Each time you restart Talk-A-Lert it
resets the date range of the Poll Results window. If you don't
restart, eventually the date ranges will need to be changed.
A lot of my poll results
seem to be not verified.
In the poller preferences, under the Administration menu,
reduce the Minimum Result Length to 8.
Plug an analog phone into the phone port on the modem and
call the phones that are having problems. Do they answer
with a series of tones? If not, there is problem with either the