Installation Sheet

42 Page
PROBLEM SOLUTIONS
WATER HEATER
Unit does not ignite
when water goes
through the unit.
 Is the flow rate over 0.5 GPM (1.9 L/min)? (p. 36)
 Check the filter on the cold water inlet. (p. 40)
 Check for reverse connection and cross connection.
 If you use the remote controller, is the power button turned on?
 Check if the inlet water temperature is too high. If it is too close to
the set temperature, the water heater will not activate.
 Is the gas supply turned on?
 Is power available to the unit? If so, is the power button on the
controller or inside the water heater turned on?
The fan motor is
still spinning after
operation has stopped.
 This is normal. After operation has stopped, the fan motor keeps
running from 15 to 70 seconds in order to re-ignite quickly, as well
as purge all the exhaust gas out of the flue.
Unit sounds abnormal
while in operation
 Contact the manufacturer at (USA) 1-877-737-2840.
(Canada) 1-888-479-8324.
REMOTE
CONTROLLER
Remote controller does
not display anything
when the power
button is turned on.
 Make sure the unit is supplied with power.
 For the remote controller: Make sure the connection to the unit is
correct. (p. 24)
 When the unit has not operated for five minutes or more, the dis-
play turns off to conserve energy.
An ERROR code is
displayed.
 Please see pp. 43 to 45.
EASY-LINK SYSTEM
How are the unit
numbers assigned?
 For an Easy-Link System, the Parent unit is always labeled #1 and all
other subsequent Child units are numbered randomly.
 To check which numbers are assigned to which Child units, push the
Unit # display button on the center computer board of any Child
unit as shown below. The unit number will be displayed on the
controller of each Child unit. (Refer to p. 27.)
 You can renumber water heaters so they are numbered any way
you like. Press and hold the Unit # display button on all Child units
for at least 5 seconds. Zero will be displayed on all Child units. Press
the Unit number display button again in the order you want them
numbered. New unit number will be assigned in order as you
proceed through every unit.
Troubleshoong
Owner's Guide
Central computer board
Unit # display button
7-Seg LED