User's Manual

Problem Solving Guide
The following is a summary of potential problems in operation to help troubleshoot various issues.
Improper use may cause an inaccurate result without producing an error message or a symbol. In the
e vent of a problem, refer to the information under action.
If you follow the recommended instructions but a problem still exists, please contact an IDEAL LIFE™
customer representative at 1-888-IDEAL-41 (888-433-2541) to resolve the issue.
Trouble Shooting
Situation: The meter does not display a message after inserting a test strip.
PROBABLE CAUSE WHAT TO DO
Battery exhausted. Replace the battery.
Battery incorrectly installed or absent. Check that the battery is correctly installed.
Test strip inserted upside-down Insert the test strip correctly with the contact bars end
or incompletely. first and facing up.
Defective meter. Please call an IDEAL LIFE customer representative.
Situation: The test does not start after applying the sample.
PROBABLE CAUSE WHAT TO DO
Insufficient blood sample. Repeat the test using a new test strip with larger
volume of blood sample.
Defective test strip. Repeat the test with a new test strip.
Sample applied after automatic Repeat the test with a new test strip.
shutoff (3 minutes after last user action). Apply sample only when “ ” appears on the display.
Defective meter. Please call an IDEAL LIFE customer representative.
Problem Solving Guide
Instruction Manual
33
Ideal Blood Gluco Manual FEB09:Ideal Blood Gluco Manual 08 4/5/09 11:01 AM Page 33