Quick Start Guide

[phone]
GETTING TO KNOW YOUR TACTACAM
TROUBLESHOOTING
THE CAMERA IS FREEZING / LOCKING UP / VIBRATING CONTINUALLY?
● Double check the SD Card. Make sure it’s a compatible SD Card (5.0 uses
Ultra 3 cards only). Try formatting or changing your SD Card.
● Vibrating continually is most commonly caused by a Full SD Card, save
what les you want and reformat the card. Reformatting the SD Card is the best
solution to this as it automatically deletes everything off of the card. Directions on
re-formatting SD Cards can be found online on Tactacam FAQ’s page.
THE CAMERA WILL NOT CONNECT TO WI-FI?
● Android: Go into settings, click on Wi-Fi, select Tactacam, then go into the
Tactacam App. If customer is at home/work, they may need to go in and click
the home/work Wi-Fi and click forget, then connect to the Tactacam in the Wi-Fi
settings.
● iPhone: If the Tactacam Wi-Fi is not showing up, the customer can reset the
network settings and then it should show up.
● If the Tactacam Wi-Fi is turning on and showing up but they can’t connect to
it, another person’s device may be connecting to it before the customer can. This
can happen in a busy setting like the shop. Check to make sure the Wi-Fi light is
blinking.
HOW DO I PLAYBACK THE VIDEOS? - Operating Systems and Media Player
● Windows 7: 5k player
● Windows 8,9 and 10: VCL player
● Apple: QuickTime media player
● Android: MX player
● iPhone: Use the video player loaded on the phone by the factory
● Check tactacam.com for other video player options.