User Guide
8Voice Intelligence (Vi)™
03
Customer service, much like getting through airport security or going
to the DMV, can be challenging even on a good day. And the most
condent and capable support agents can still nd themselves in
difcult territory if a customer is angry or upset.
Vi can monitor calls between your agents and customers, and provide
live sentiment analysis based on the language and context used. From
there, call center supervisors can pinpoint exactly which calls are at risk,
so they can intervene before it’s too late.
Keep
customers
happy
The key to stellar customer service is
learning how to decipher a customer’s
emotional tone and respond accordingly.
The right technology can help!