User Guide
11Voice Intelligence (Vi)™
Remember when managers used to sit in on sales calls to observe the
conversation and offer tips? This approach can certainly help strengthen
client relationships and garner more sales, but it’s not always the easiest
or most time-efcient strategy.
Instead of huddling around the speakerphone, bring Vi, our AI engine,
into the mix.
Say, for example, that a potential client mentions one of your competitors
on a call, and you’re not sure how to move the conversation forward. No
need to scramble for a response—Vi can provide real-time assist (RTA)
cards with relevant talking points and information, so you can respond
with condence and steer the conversation back on course.
Beyond real-time recommendations and assistance, Vi is there to help you
nail it on future calls, too. The technology shares predictive insights about
your conversations, so you can make changes to rene and adapt your
sales technique.
06
Make more
with less
Using real-time
transcription, a smart
assistant can act as a
digital coach to guide
you through tricky
moments and help you
stay on track.