Voice Intelligence (Vi)™ Boosting Workplace Productivity
Voice Intelligence (Vi)™ When it comes to improving your business, no instruction manual guarantees success. 2 To close deals and get more done, you might feel compelled to make a drastic change, like hiring an entirely new team or overhauling every single operations system. But this all-or-nothing approach isn’t necessarily the answer. Instead, try implementing one change that has far-reaching effects. Enter: Voice Intelligence (Vi)™ Vi.
Voice Intelligence (Vi)™ How businesses are using Artificial Intelligence today. 3 AI-powered technologies are becoming increasingly prevalent in the workplace, particularly in business communications. Companies are using voice transcription, digital platforms, chatbots, and smart assistants to streamline communication so employees can accomplish more. In fact, experts predict that the global chatbot market is expected to grow at a compounded annual growth rate of more than 24%.
Voice Intelligence (Vi)™ What’s the big deal with Vi? 4 Today, business-grade Vi tools or smart assistants go beyond the basic capabilities of their consumer counterparts, such as Siri or Alexa. Forget answering questions about the weather—these smart assistants help run automated call centers, facilitate customer service, boost marketing campaigns, provide support during sales conversations, and enhance consumers’ e-commerce experiences.
Voice Intelligence (Vi)™ 5 Here are six ways you can use Vi to improve your business 01 02 03 Track important conversations Eliminate tedious tasks Keep customers happy 04 05 06 Every call counts Getting ahead of business Make more with less
Voice Intelligence (Vi)™ 01 Track important conversations 6 Strong communication skills are critical in business, but they’re hard to improve if you don’t know your baseline. Luckily, Vi can securely track conversations for you. Using natural language processing and machine learning, AI-driven Voice Intelligence transcribes all your dialogue in real time.
Voice Intelligence (Vi)™ 02 Eliminate tedious tasks 7 If you’ve ever taken notes during an important call, you know how counterproductive it can be. It’s easy to get sucked into a scribbling vortex trying to capture the details of a discussion, only to find that halfway through the call you’ve stopped listening and completely lost track of the words coming out of your own mouth. We get it.
Voice Intelligence (Vi)™ 8 03 Customer service, much like getting through airport security or going to the DMV, can be challenging even on a good day. And the most confident and capable support agents can still find themselves in difficult territory if a customer is angry or upset. Keep customers happy Vi can monitor calls between your agents and customers, and provide live sentiment analysis based on the language and context used.
Voice Intelligence (Vi)™ 9 04 In a world that relies primarily on email and apps to conduct business, many people label phone calls as outdated or tedious. In actuality, they’re anything but. Having a real-time conversation is simple and efficient—and your business’ tech should reflect that. Every call counts A unified cloud communications platform automatically integrates with the programs you use every day, like Zendesk, Salesforce, and G Suite.
Voice Intelligence (Vi)™ 05 Getting ahead of business 10 When you’re busy growing a business, the little items on your to-do list add up. Between follow-up emails and post-call questions, a 15-minute phone chat can eat up an hour of your time. Instead of wasting time on rote administrative duties, hand the work off to Vi. After every call, smart assistants automatically organize your transcript, notes, and action items into an easily digestible summary.
Voice Intelligence (Vi)™ 11 06 Remember when managers used to sit in on sales calls to observe the conversation and offer tips? This approach can certainly help strengthen client relationships and garner more sales, but it’s not always the easiest or most time-efficient strategy. Make more with less Instead of huddling around the speakerphone, bring Vi, our AI engine, into the mix.
Voice Intelligence (Vi)™ Vi’s got it from here Giving your business an edge starts with sharpening the way you work. Vi tools take the stress and monotony out of your daily to-do list and act as whip-smart digital assistants and coaches. The result: streamlined communications, higher customer satisfaction, and greater productivity.
Voice Intelligence (Vi)™ Reliable business communication from virtually anywhere The T-Mobile supercharged 5G network and business communications app from Dialpad helps your team talk, text, and meet with their customers, and each other, from virtually anywhere.
