User's Manual

38
Troubleshooting
Symptoms Possible Causes Solutions
Unable to turn the phone
on
Inadequate battery capacity Charge the battery
Poor contact Reinstall the battery
Automatic power-off Low battery Recharge the battery
Inadequate standby time
Decreasing battery
performance
Replace the battery
Poor network signal Turn off the phone if the signal is poor
Unable to connect to the
network
Poor network signal Move to other areas
Out of the service area
Make sure your phone is in a network service
area
Call drop Poor network signal Move to other areas
Does not ring upon
incoming calls
Set “Silent” or minimum volume
Enter “Profiles” to set General
or check the ringer volume
Prompt to input PUK
SIM card locked due to entering
the wrong PIN code three times
Contact your network operator
Unable to view some
photos
Your phone doesn’t support the
photo format, or the size of the
photo is too big
Change the photo format or size