User's Guide

76
F.3. HARDWARE PRODUCT WARRANTY DETAILS
WARRANTY PERIOD: SystemBase warranties embedded hardware Product for a period of one (1)
year, and external hardware Product for a period of three (3) or five (5) years according to the Product
type.
WARRANTY PROCEDURE: Upon return of the hardware Product SystemBase will, at its option, repair
or replace Product at no additional charge, freight prepaid, except as set forth below. Repair parts and
replacement Product will be furnished on an exchange basis and will be either reconditioned or new. All
replaced Product and parts become the property of SystemBase. If SystemBase determines that the
Product is not under warranty, it will, at the Customers option, repair the Product using current
SystemBase standard rates for parts and labor, and return the Product at no charge in or out of warranty.
WARRANTY EXCLUSIONS: Damages caused by
- Accidents, falls, objects striking the SystemBase product,
- Operating the Product in environments that exceed SystemBase's temperature and humidity
specifications,
- Power fluctuations, high voltage discharges,
- Improper grounding, incorrect cabling,
- Misuse, negligence by the customer or any other third party,
- Failure to install or operate the product (s) in accordance to their SystemBase User Manual,
- Failure caused by improper or inadequate maintenance by the customer or any other third party,
- Floods, lightning, earthquakes,
- Water spills,
- Replacement of parts due to normal wear and tear,
- Hardware has been altered in any way,
- Product that has been exposed to repair attempts by a third party without SystemBase’s written
consent,
- Hardware hosting modified SystemBase Software, or non-SystemBase Software, unless modifications
have been approved by SystemBase.
- Battery component capacity degradation due to usage, aging, and with some chemistry, lack of
maintenance.
F.4. SOFTWARE PRODUCT WARRANTY DETAILS
WARRANTY PERIOD: SystemBase warranties software Product for a period of one (1) year.